UNIT 1. HOW TO NEGOTIATE EFFECTIVELY The importance of non-verbal communication The stages of an effective negotiation Negotiation outcomes Diplomatic language: how to adapt your speech Expressing agreement and disagreement UNIT 2. MEETINGS AND BUSINESS ENCOUNTERS Calling a meeting Taking parts in meetings Assignment of roles in a meeting Suggestions for a killer agenda UNIT 3. PROJECT AND CONFERENCE MANAGEMENT Steps to plan a project Making the best out of teleconferences UNIT 4. PRESENTATIONS IN BUSINESS Kicking off a presentation Handling questions Visual elements: graphs and statistics UNIT 5. EMAILS AND LETTERS Parts of an email/letter Formal and informal emails/letters Frequent questions in emails and letters Other types of messages