It often happens that we face difficulties due to an incorrect interpretation of what others want to communicate—or what we want to communicate ourselves—and the message received is not understood, creating problems in the workplace. This issue can be avoided by developing emotional intelligence and designing communication strategies that allow us to deliver effective, empathetic, and assertive messages.
Corporativo
Administración y Dirección de Empresas
19 h
Communicating with Assertiveness and Empathy
Administración y Dirección de Empresas
19 h
Presentación
Objetivos
- To learn the main elements of the communication process and the factors that promote effective communication.
- To learn tools to enhance active listening.
- To understand the difference between assertive and empathetic communication and the importance of integrating both into your communication style.
Índice de contenidos
UNIT 1. COMMUNICATING EFFECTIVELY
The importance of communicating well
Main elements of the communication process
Levels of communication
Elements that support communication
Elements that hinder communication
UNIT 2. DO YOU KNOW HOW TO LISTEN?
Message reception in the communication process
Active listening as a differentiating element
Tools to promote active listening
Beyond words. Non-verbal communication
UNIT 3. EMPATHY: THE CORNESTONE OF RELATIONSHIPS
Importance of developing communicative skills
What is empathy?
Training and phases of empathy
Effects and benefits of empathy
Difficulties in developing an empathic attitude
UNIT 4. ASSERTIVENESS: DEFENDING YOUR INTERESTS WITHOUT GENERATING CONFLICT
Assertiveness
Behavioral styles
How to develop assertiveness
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