UNIT 1. TECHNIQUES FOR IMPROVING TEAM FUNCTIONING Training programme Team development techniques UNIT 2. GROUP DYNAMICS Definition Applications in various social fields Group dynamics techniques General guidelines for using group techniques The role of the facilitator UNIT 3. CLASSIFICATION OF GROUP DYNAMICS Size Expert participation Objectives UNIT 4. GROUP DYNAMIC TECHNIQUES FOR CONFLICT RESOLUTION IN THE WORKPLACE Positive approach to conflict Conflict vs. Violence Prevention Analysis and negotiation Finding solutions Procedures for teaching conflict resolution