{"id":7773,"date":"2026-06-10T08:05:41","date_gmt":"2026-06-10T08:05:41","guid":{"rendered":"https:\/\/www.educa.pro\/moocs\/recepcion-y-atencion-al-cliente\/"},"modified":"2026-06-10T08:05:41","modified_gmt":"2026-06-10T08:05:41","slug":"recepcion-y-atencion-al-cliente","status":"publish","type":"mooc_course","link":"https:\/\/educa.pro\/en\/curso\/recepcion-y-atencion-al-cliente\/","title":{"rendered":"Recepci\u00f3n y Atenci\u00f3n al Cliente"},"content":{"rendered":"<p>En la actualidad, ya no basta con que el <strong>customer<\/strong> salga <strong>satisfecho<\/strong> del establecimiento, sino que es necesario que se convierta en el <strong>mejor comercial<\/strong> del mismo. Para ello, es fundamental conocer las <strong>necesidades y expectativas<\/strong> del cliente. La <strong>customer service<\/strong> es un factor <strong>determinante<\/strong> en la calidad del servicio, por ello, es necesario <strong>conocer<\/strong> the <strong>tools<\/strong> a utilizar en <strong>recepci\u00f3n y atenci\u00f3n al cliente<\/strong>. With this training initiative in <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> el alumnado ser\u00e1 capaz de desenvolverse dentro del sector y realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia <strong>el cliente<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Esta acci\u00f3n formativa en Recepci\u00f3n y Atenci\u00f3n al Cliente est\u00e1 dirigida a estudiantes y profesionales de la hosteler\u00eda y turismo, gerentes de hoteles, profesionales de la industria hotelera, en general, a todas aquellas personas interesadas en adquirir conocimientos relacionados con la Recepci\u00f3n y atenci\u00f3n al cliente.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO018293","educalms_repo_id":"2314695","educalms_lang":"es","educalms_duration":"75","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educalxp.ai\/ficheros\/img_cursos\/185142\/185142.jpg","educalms_tags":"recepci\u00f3n, atenci\u00f3n, cliente, turismo, alojamiento, hotelero.","educalms_tittle":"Recepci\u00f3n y Atenci\u00f3n al Cliente","educalms_type_of_training":"754","educalms_description":"<p>En la actualidad, ya no basta con que el <strong>cliente<\/strong> salga <strong>satisfecho<\/strong> del establecimiento, sino que es necesario que se convierta en el <strong>mejor comercial<\/strong> del mismo. Para ello, es fundamental conocer las <strong>necesidades y expectativas<\/strong> del cliente. La <strong>atenci\u00f3n al cliente<\/strong> es un factor <strong>determinante<\/strong> en la calidad del servicio, por ello, es necesario <strong>conocer<\/strong> las <strong>herramientas<\/strong> a utilizar en <strong>recepci\u00f3n y atenci\u00f3n al cliente<\/strong>. Con esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> el alumnado ser\u00e1 capaz de desenvolverse dentro del sector y realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia <strong>el cliente<\/strong>.<\/p>","educalms_objectives":"<ul><li><p>Realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia el cliente.<\/p><\/li><li><p>Aplicar t\u00e9cnicas para el tratamiento de diferentes tipos de <strong>quejas y reclamaciones<\/strong>.<\/p><\/li><li><p>Identificar las instalaciones <strong>complementarias y auxiliares<\/strong> de una empresa de alojamiento. <\/p><\/li><li><p>Desarrollar <strong>habilidades sociales<\/strong> aplicadas a la recepci\u00f3n. <\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> te prepara para una variedad de roles dentro del <strong>departamento de recepci\u00f3n<\/strong> y te dota de las <strong>habilidades<\/strong> necesarias para ofrecer un servicio de alta calidad en la industria <strong>hotelera y de alojamiento<\/strong>. Tambi\u00e9n te proporciona conocimientos sobre protocolo, comunicaci\u00f3n efectiva y atenci\u00f3n al cliente, aspectos fundamentales en el <strong>sector tur\u00edstico<\/strong>.<\/p>","educalms_audience":"<p>Esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> est\u00e1 dirigida a estudiantes y profesionales de la <strong>hosteler\u00eda y turismo<\/strong>, gerentes de hoteles, profesionales de la <strong>industria hotelera,<\/strong> en general, a todas aquellas personas interesadas en adquirir conocimientos relacionados con la<strong> Recepci\u00f3n y atenci\u00f3n al cliente<\/strong>.<\/p>","educalms_academies":"894","educalms_area_group":"Sectorial","educalms_area_id":"34","educalms_area_name":"Otros Sectores","educalms_academy_ids":"894"},"mooc_category":[1007,996,977],"class_list":["post-7773","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-comercio","mooc_category-otros-sectores","mooc_category-sectorial"],"_links":{"self":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course\/7773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media?parent=7773"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_category?post=7773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}