{"id":7773,"date":"2026-06-10T08:05:41","date_gmt":"2026-06-10T08:05:41","guid":{"rendered":"https:\/\/www.educa.pro\/moocs\/recepcion-y-atencion-al-cliente\/"},"modified":"2026-06-10T08:05:41","modified_gmt":"2026-06-10T08:05:41","slug":"reception-and-customer-service","status":"publish","type":"mooc_course","link":"https:\/\/educa.pro\/en\/curso\/recepcion-y-atencion-al-cliente\/","title":{"rendered":"Reception and Customer Service"},"content":{"rendered":"<p>Nowadays, it is no longer enough for the <strong>customer<\/strong> come out <strong>satisfied<\/strong> of the establishment; rather, it must become the <strong>top salesperson<\/strong> of it. To this end, it is essential to understand the <strong>needs and expectations<\/strong> the client\u2019s. The <strong>customer service<\/strong> is a factor <strong>decisive<\/strong> in the quality of service; therefore, it is necessary to <strong>to get to know<\/strong> the <strong>tools<\/strong> to be used in <strong>reception and customer service<\/strong>. With this training initiative in <strong>Reception and Customer Service<\/strong> Students will be able to function within the sector and provide the <strong>reception service,<\/strong> establishing appropriate processes and ensuring satisfactory service for <strong>the customer<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course on Reception and Customer Service is aimed at students and professionals in the hospitality and tourism sectors, hotel managers, professionals in the hotel industry and, more generally, anyone interested in gaining knowledge relating to reception and customer service.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO018293","educalms_repo_id":"2314695","educalms_lang":"es","educalms_duration":"75","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educalxp.ai\/ficheros\/img_cursos\/185142\/185142.jpg","educalms_tags":"recepci\u00f3n, atenci\u00f3n, cliente, turismo, alojamiento, hotelero.","educalms_tittle":"Recepci\u00f3n y Atenci\u00f3n al Cliente","educalms_type_of_training":"754","educalms_description":"<p>En la actualidad, ya no basta con que el <strong>cliente<\/strong> salga <strong>satisfecho<\/strong> del establecimiento, sino que es necesario que se convierta en el <strong>mejor comercial<\/strong> del mismo. Para ello, es fundamental conocer las <strong>necesidades y expectativas<\/strong> del cliente. La <strong>atenci\u00f3n al cliente<\/strong> es un factor <strong>determinante<\/strong> en la calidad del servicio, por ello, es necesario <strong>conocer<\/strong> las <strong>herramientas<\/strong> a utilizar en <strong>recepci\u00f3n y atenci\u00f3n al cliente<\/strong>. Con esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> el alumnado ser\u00e1 capaz de desenvolverse dentro del sector y realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia <strong>el cliente<\/strong>.<\/p>","educalms_objectives":"<ul><li><p>Realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia el cliente.<\/p><\/li><li><p>Aplicar t\u00e9cnicas para el tratamiento de diferentes tipos de <strong>quejas y reclamaciones<\/strong>.<\/p><\/li><li><p>Identificar las instalaciones <strong>complementarias y auxiliares<\/strong> de una empresa de alojamiento. <\/p><\/li><li><p>Desarrollar <strong>habilidades sociales<\/strong> aplicadas a la recepci\u00f3n. <\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> te prepara para una variedad de roles dentro del <strong>departamento de recepci\u00f3n<\/strong> y te dota de las <strong>habilidades<\/strong> necesarias para ofrecer un servicio de alta calidad en la industria <strong>hotelera y de alojamiento<\/strong>. Tambi\u00e9n te proporciona conocimientos sobre protocolo, comunicaci\u00f3n efectiva y atenci\u00f3n al cliente, aspectos fundamentales en el <strong>sector tur\u00edstico<\/strong>.<\/p>","educalms_audience":"<p>Esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> est\u00e1 dirigida a estudiantes y profesionales de la <strong>hosteler\u00eda y turismo<\/strong>, gerentes de hoteles, profesionales de la <strong>industria hotelera,<\/strong> en general, a todas aquellas personas interesadas en adquirir conocimientos relacionados con la<strong> Recepci\u00f3n y atenci\u00f3n al cliente<\/strong>.<\/p>","educalms_academies":"894","educalms_area_group":"Sectorial","educalms_area_id":"34","educalms_area_name":"Otros Sectores","educalms_academy_ids":"894"},"mooc_category":[1007,996,977],"class_list":["post-7773","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-comercio","mooc_category-otros-sectores","mooc_category-sectorial"],"_links":{"self":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course\/7773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media?parent=7773"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_category?post=7773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}