{"id":8088,"date":"2026-06-10T08:22:03","date_gmt":"2026-06-10T08:22:03","guid":{"rendered":"https:\/\/www.educa.pro\/moocs\/atencion-al-cliente-y-calidad-del-servicio\/"},"modified":"2026-06-10T08:22:03","modified_gmt":"2026-06-10T08:22:03","slug":"customer-service-and-quality-of-service","status":"publish","type":"mooc_course","link":"https:\/\/educa.pro\/en\/curso\/atencion-al-cliente-y-calidad-del-servicio\/","title":{"rendered":"Customer Service and Quality of Service"},"content":{"rendered":"<p>Customer service represents the most human and personal form of contact between <strong>customers<\/strong> and the <strong>company<\/strong>. For this reason, it is regarded as a key element in the business world. In this<strong> Customer Service and Service Quality Course <\/strong>You will gain an overview of the fundamental principles of customer service and how to manage it to deliver the highest possible quality. You will learn how to deal with the various <strong>conflicts<\/strong> that may arise whilst carrying out this role, with the aim of resolving them in the best possible way. Finally, you will receive training in telephone customer service to learn how to deal with complaints, objections and claims via this channel of <strong>communication<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Este Curso Atenci\u00f3n al Cliente y Calidad del Servicio est\u00e1 dirigido a profesionales de diferentes sectores que desempe\u00f1en actividades de cara al cliente. Tambi\u00e9n a personas que quieran mejorar el proceso de resoluci\u00f3n de conflictos o que busquen enfocar su carrera hacia alguna profesi\u00f3n relacionada con la materia.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO028CH4","educalms_repo_id":"3680577","educalms_lang":"es","educalms_duration":"20","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educalxp.ai\/ficheros\/img_cursos\/345266\/345266.jpg","educalms_tags":"Atenci\u00f3n, Atenci\u00f3n telef\u00f3nica, Calidad, Cliente, Comunicaci\u00f3n, Conflictos, Resoluci\u00f3n, Servicio","educalms_tittle":"Atenci\u00f3n al Cliente y Calidad del Servicio","educalms_type_of_training":"753","educalms_description":"<p>La atenci\u00f3n al cliente representa el contacto m\u00e1s humano y personal entre los <strong>clientes<\/strong> y la <strong>empresa<\/strong>. Por este motivo es considerado un elemento fundamental dentro del \u00e1mbito empresarial. En este<strong> Curso Atenci\u00f3n al Cliente y Calidad del Servicio <\/strong>obtendr\u00e1s una visi\u00f3n global de los principios fundamentales de la atenci\u00f3n al cliente y c\u00f3mo gestionarla para ofrecer la mayor calidad posible. Aprender\u00e1s a c\u00f3mo abordar los distintos <strong>conflictos<\/strong> que pueden surgir en el desempe\u00f1o de esta actividad con el objetivo de solucionarlos de manera \u00f3ptima. Por \u00faltimo, te formar\u00e1s en la atenci\u00f3n telef\u00f3nica para saber c\u00f3mo enfrentarte a quejas, objeciones y reclamaciones a trav\u00e9s de esta v\u00eda de <strong>comunicaci\u00f3n<\/strong>.<\/p>","educalms_objectives":"<ul><li><p>Aprender en qu\u00e9 consiste la atenci\u00f3n al <strong>cliente<\/strong> y por qu\u00e9 es tan importante. <\/p><\/li><li><p>Garantizar la calidad en la <strong>atenci\u00f3n<\/strong> al cliente y en la resoluci\u00f3n de conflictos. <\/p><\/li><li><p>Comprender los <strong>conflictos<\/strong> desde el punto de vista del cliente y de la empresa. <\/p><\/li><li><p>Desarrollar <strong>habilidades<\/strong> de resoluci\u00f3n de conflictos y atenci\u00f3n al cliente v\u00eda telef\u00f3nica.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Este<strong> Curso Atenci\u00f3n al Cliente y Calidad del Servicio <\/strong>te prepara para abordar con un mayor n\u00famero de <strong>herramientas<\/strong> y <strong>habilidades<\/strong> todas aquellas situaciones en las que se trate con clientes. Tras finalizar la formaci\u00f3n podr\u00e1s enfrentarte a situaciones de <strong>conflicto<\/strong> y solventarlos con <strong>\u00e9xito<\/strong> con mayor facilidad y satisfacci\u00f3n, tanto para la empresa como para el cliente y podr\u00e1s mejorar como profesional.<\/p><p><br><\/p>","educalms_audience":"<p>Este<strong> Curso Atenci\u00f3n al Cliente y Calidad del Servicio <\/strong>est\u00e1 dirigido a profesionales de diferentes sectores que desempe\u00f1en actividades de cara al cliente. Tambi\u00e9n a personas que quieran mejorar el <strong>proceso<\/strong> <strong>de resoluci\u00f3n de conflictos<\/strong> o que busquen enfocar su carrera hacia alguna profesi\u00f3n relacionada con la materia.<\/p>","educalms_academies":"928","educalms_area_group":"Transversal","educalms_area_id":"1","educalms_area_name":"Soft skills","educalms_academy_ids":"928"},"mooc_category":[987,986,971],"class_list":["post-8088","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-comunicacion","mooc_category-soft-skills","mooc_category-transversal"],"_links":{"self":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course\/8088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media?parent=8088"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_category?post=8088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}