{"id":8263,"date":"2026-06-10T08:30:20","date_gmt":"2026-06-10T08:30:20","guid":{"rendered":"https:\/\/www.educa.pro\/moocs\/calidad-empresarial\/"},"modified":"2026-06-10T08:30:20","modified_gmt":"2026-06-10T08:30:20","slug":"business-quality","status":"publish","type":"mooc_course","link":"https:\/\/educa.pro\/en\/curso\/calidad-empresarial\/","title":{"rendered":"Business Quality"},"content":{"rendered":"<p>Customer service represents the most human and personal point of contact between customers and the company. For this reason, quality is regarded as a fundamental element within the <strong>scope<\/strong> <strong>business<\/strong>. With <strong>Business Quality<\/strong> You will gain a comprehensive overview of the fundamental principles of customer service and how to manage it to deliver the highest possible standard. You will learn how to deal with <strong>various<\/strong> <strong>conflicts<\/strong> that may arise whilst carrying out this role, with the aim of resolving them in the best possible way. Finally, you will receive training in telephone customer service to learn how to deal with complaints, objections and claims via this channel of <strong>communication<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Esta formaci\u00f3n de Calidad Empresarial est\u00e1 dirigido a profesionales de diferentes sectores que desempe\u00f1en actividades hacia el cliente. Tambi\u00e9n a personas que quieran mejorar el proceso de resoluci\u00f3n de conflictos o que busquen enfocar su carrera hacia alguna profesi\u00f3n relacionada con la materia.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO028HF9","educalms_repo_id":"3857550","educalms_lang":"es","educalms_duration":"20","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educaedtech.com\/content\/Biblioteca%20de%20Imagenes%2FPortadas%2FAFO028HF9%20%20Calidad%20Empresarial.jpg","educalms_tags":"Atencion, Calidad, Cliente, Empresarial, Fidelizar, Reclamaciones, Satisfacci\u00f3n, Servicio, Telef\u00f3nica","educalms_tittle":"Calidad Empresarial","educalms_type_of_training":"753","educalms_description":"<p>La atenci\u00f3n al cliente representa el contacto m\u00e1s humano y personal entre los clientes y la empresa. Por este motivo la calidad es considerado un elemento fundamental dentro del <strong>\u00e1mbito<\/strong> <strong>empresarial<\/strong>. Con <strong>Calidad Empresarial<\/strong> obtendr\u00e1s una visi\u00f3n global de los principios fundamentales de la atenci\u00f3n al cliente y c\u00f3mo gestionarla para ofrecer la mayor calidad posible. Aprender\u00e1s a c\u00f3mo abordar los <strong>distintos<\/strong> <strong>conflictos<\/strong> que pueden surgir en el desempe\u00f1o de esta actividad con el objetivo de solucionarlos de manera \u00f3ptima. Por \u00faltimo, te formar\u00e1s en la atenci\u00f3n telef\u00f3nica para saber c\u00f3mo enfrentarte a quejas, objeciones y reclamaciones a trav\u00e9s de esta v\u00eda de <strong>comunicaci\u00f3n<\/strong>.<\/p>","educalms_objectives":"<ul><li><p>Aprender en qu\u00e9 consiste la <strong>atenci\u00f3n al cliente<\/strong> y por qu\u00e9 es tan importante.<\/p><\/li><li><p>Conocer a <strong>planificar<\/strong> y <strong>organizar<\/strong> la atenci\u00f3n hacia el cliente.<\/p><\/li><li><p>Garantizar la calidad en la <strong>atenci\u00f3n al cliente<\/strong> y en la resoluci\u00f3n de conflictos.<\/p><\/li><li><p>Comprender los conflictos desde el punto de vista del cliente y de la empresa.<\/p><\/li><li><p>Desarrollar habilidades de resoluci\u00f3n de <strong>conflictos<\/strong>.<\/p><\/li><li><p>Mejorar la atenci\u00f3n al cliente v\u00eda <strong>telef\u00f3nica<\/strong>.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Esta formaci\u00f3n de<strong> Calidad Empresarial<\/strong> te prepara para abordar con un mayor n\u00famero de herramientas y habilidades todas aquellas <strong>situaciones<\/strong> en las que se trate con clientes. Tras finalizar la formaci\u00f3n podr\u00e1s enfrentarte a situaciones de <strong>conflicto<\/strong> y solventarlos con \u00e9xito con mayor <strong>facilidad<\/strong> y <strong>satisfacci\u00f3n<\/strong>, tanto para la empresa como para el cliente y podr\u00e1s mejorar como profesional.&nbsp;<\/p>","educalms_audience":"<p>Esta formaci\u00f3n de Calidad Empresarial est\u00e1 dirigido a <strong>profesionales de diferentes sectores que desempe\u00f1en actividades hacia el cliente<\/strong>. Tambi\u00e9n a personas que quieran mejorar el proceso de resoluci\u00f3n de conflictos o que busquen enfocar su carrera hacia alguna profesi\u00f3n relacionada con la materia.<\/p>","educalms_academies":"45","educalms_area_group":"Transversal","educalms_area_id":"1","educalms_area_name":"Soft skills","educalms_academy_ids":"45"},"mooc_category":[1028,986,971],"class_list":["post-8263","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-productividad","mooc_category-soft-skills","mooc_category-transversal"],"_links":{"self":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course\/8263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media?parent=8263"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_category?post=8263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}