{"id":8334,"date":"2026-06-10T08:32:46","date_gmt":"2026-06-10T08:32:46","guid":{"rendered":"https:\/\/www.educa.pro\/moocs\/educacion-de-la-voz-y-control-del-estres-en-la-atencion-telefonica\/"},"modified":"2026-06-10T08:32:46","modified_gmt":"2026-06-10T08:32:46","slug":"voice-training-and-stress-management-in-telephone-customer-service","status":"publish","type":"mooc_course","link":"https:\/\/educa.pro\/en\/curso\/educacion-de-la-voz-y-control-del-estres-en-la-atencion-telefonica\/","title":{"rendered":"Voice Training and Stress Management in Call Centre Work"},"content":{"rendered":"<p>This training course focuses on <strong>to train professionals<\/strong> who work in call centres to cope with the stress of their job <strong>effectively<\/strong>, improve their spoken communication and <strong>practise relaxation techniques<\/strong> which enable them to maintain an optimal state of calm and focus during the <strong>telephone conversations. <\/strong>This training course is designed for professionals who wish to <strong>improve their performance<\/strong> in call centre environments and <strong>reduce<\/strong> the effects <strong>negative effects of stress<\/strong> in his work.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training course is specifically designed for professionals working in the field of telephone customer service. Throughout the various teaching modules, key topics are covered, including how to manage stress in this work environment, improve the quality of verbal communication and apply relaxation techniques.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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efectiva<\/strong>, mejorar su comunicaci\u00f3n vocal y <strong>aplicar t\u00e9cnicas de relajaci\u00f3n<\/strong> que les permitan mantener un estado de calma y atenci\u00f3n \u00f3ptimos durante las <strong>interacciones telef\u00f3nicas. <\/strong>Esta formaci\u00f3n est\u00e1 dise\u00f1ada para profesionales que desean <strong>mejorar su rendimiento<\/strong> en entornos de atenci\u00f3n telef\u00f3nica y <strong>reducir<\/strong> los efectos <strong>negativos del estr\u00e9s<\/strong> en su trabajo.<\/p>","educalms_objectives":"<ul><li><p>Comprender el estr\u00e9s en la atenci\u00f3n telef\u00f3nica.<\/p><\/li><li><p>Abordar las fuentes de estr\u00e9s laboral.<\/p><\/li><li><p>Mejorar el uso de la voz en la comunicaci\u00f3n telef\u00f3nica.<\/p><\/li><li><p>Aplicar t\u00e9cnicas de relajaci\u00f3n en el trabajo telef\u00f3nico.<\/p><\/li><li><p>Prevenir problemas vocales en la atenci\u00f3n telef\u00f3nica.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Esta formaci\u00f3n tiene como objetivo principal <strong>preparar a los profesionales<\/strong> que trabajan en <strong>atenci\u00f3n telef\u00f3nica<\/strong> para <strong>gestionar el estr\u00e9s<\/strong> de manera efectiva, <strong>comprendiendo sus causas y efectos<\/strong>, y aplicando estrategias de prevenci\u00f3n. Adem\u00e1s, busca mejorar la calidad de la comunicaci\u00f3n vocal a trav\u00e9s de conocimientos y habilidades en foniatria y educaci\u00f3n para la voz, <strong>previniendo posibles problemas vocales<\/strong>. Asimismo, ense\u00f1a a aplicar t\u00e9cnicas de relajaci\u00f3n para <strong>mantener<\/strong> un estado de <strong>calma<\/strong> y atenci\u00f3n \u00f3ptimos durante la atenci\u00f3n telef\u00f3nica, lo que contribuye a un desempe\u00f1o m\u00e1s efectivo y a <strong>reducir los efectos negativos del estr\u00e9s.<\/strong><\/p>","educalms_audience":"<p>Esta formaci\u00f3n est\u00e1 espec\u00edficamente dise\u00f1ada <strong>para profesionales<\/strong> que trabajan en el campo de la <strong>atenci\u00f3n telef\u00f3nica.<\/strong> A lo largo de las diferentes unidades did\u00e1cticas, se abordan temas fundamentales para <strong>gestionar el estr\u00e9s<\/strong> en este entorno laboral, mejorar la calidad de la <strong>comunicaci\u00f3n vocal<\/strong> y aplicar <strong>t\u00e9cnicas de relajaci\u00f3n.<\/strong><\/p>","educalms_academies":"928","educalms_area_group":"Transversal","educalms_area_id":"1","educalms_area_name":"Soft skills","educalms_academy_ids":"928"},"mooc_category":[987,986,971],"class_list":["post-8334","mooc_course","type-mooc_course","status-publish","hentry","mooc_category-comunicacion","mooc_category-soft-skills","mooc_category-transversal"],"_links":{"self":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course\/8334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media?parent=8334"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/mooc_category?post=8334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}