{"id":3800,"date":"2024-08-12T00:00:00","date_gmt":"2024-08-12T00:00:00","guid":{"rendered":"https:\/\/www.educa.pro\/cuadro-de-mando-integral"},"modified":"2024-08-12T00:00:00","modified_gmt":"2024-08-12T00:00:00","slug":"balanced-scorecard","status":"publish","type":"post","link":"https:\/\/educa.pro\/en\/articulos\/cuadro-de-mando-integral\/","title":{"rendered":"Balanced Scorecard: manage your business strategy"},"content":{"rendered":"<p>In the world of organisations, there is a vast array of tools and resources for improving production and <strong>operational performance<\/strong>. Many of these are digital solutions for staff management, financial management, procurement and partnership management, as well as task and incident management. But there is also the balanced scorecard, a<strong> management system<\/strong> very useful when seeking to understand the true state of the company\u2019s core areas, such as its finances and customer base.<\/p><p>In this article, we\u2019ll tell you a bit more about the <strong>balanced scorecard<\/strong>, its indicators, why it is important, and what its advantages and disadvantages are.<\/p><h2><strong>What is a balanced scorecard?<\/strong><\/h2><p>This is a <strong>management tool<\/strong> commonly used to analyse, evaluate and manage a company\u2019s performance, focusing on key areas such as customer relations and, of course, the financial perspective. Also known as <strong><em>balanced scorecard<\/em><\/strong>, the Balanced Scorecard (BSC) was devised by Robert Kaplan and David Norton in 1992. This idea arose during the development of a proposed management system that would provide a comprehensive view of internal processes, so that the <a href=\"https:\/\/educa.pro\/en\/articles\/strategic-thinking\/\" rel=\"noopener noreferrer\" target=\"_blank\">strategy <\/a>the business sector could align itself with the <strong>strategic objectives<\/strong>. <\/p><p>So, what makes the CMI particularly useful for decision-making? It enables organisations to collect and visualise financial information, manage customer relationships, understand their internal structure, and implement initiatives for learning and growth. These four perspectives promote the <strong>in-depth knowledge<\/strong> from a perspective that goes beyond a mere analysis of the product or service. In this regard, it promotes a balance between the factors that drive the <strong>medium- and long-term success<\/strong>. <\/p><p>Following on from the above, the balanced scorecard focuses on, <em>roughly speaking<\/em>, covering the following aspects: <\/p><ul><li><strong>Profitability<\/strong><\/li><\/ul><ul><li>Economic growth <\/li><\/ul><ul><li><strong>Customer satisfaction and retention <\/strong><\/li><\/ul><ul><li>Operational efficiency <\/li><\/ul><ul><li>Talent development <\/li><\/ul><ul><li><strong>Innovation <\/strong><\/li><\/ul><h2><strong>Indicators on the scorecard<\/strong><strong>comprehensive<\/strong><\/h2><p>These are the four indicators of the balanced scorecard. <\/p><h3><strong>Financial indicators<\/strong><\/h3><p>Finance is essential to understanding the <strong>scope of business strategies<\/strong>, which, as we have seen, are directed towards specific strategic objectives. Part of the investments, which must yield <strong>profitability, return, revenue and profits<\/strong>. The aim is to minimise costs in order to maximise profits. <\/p><h3><strong>Customer-related indicators<\/strong><\/h3><p>Customer-related metrics focus not only on loyalty but also on retention. In this regard, efforts are being made to understand how products or services meet the <strong>customers\u2019 expectations and needs<\/strong>. This is important for improving the customer experience, but also for setting the company apart from the competition, thereby creating a <strong>positive brand perception<\/strong>. At this point, the <a href=\"https:\/\/educa.pro\/en\/articles\/sales-department\/\">Sales Department<\/a>.<\/p><h3><strong>Internal process indicators<\/strong><\/h3><p>As we have seen, internal processes are aligned to achieve objectives. It is therefore a matter of<strong> to maximise the efficiency of operational processes<\/strong> and production cycles, as well as improving the product by optimising costs without compromising <a href=\"https:\/\/educa.pro\/en\/articles\/quality-tools\/\" rel=\"noopener noreferrer\" target=\"_blank\">quality<\/a>. To achieve this, innovative and efficient technologies are required, and employees must therefore be trained to make active use of them. It is <strong>include software and machinery<\/strong>. <\/p><h3><strong>Learning and growth indicators<\/strong><\/h3><p>Each department or section of the company (e.g. marketing, sales, finance, production, human resources, amongst others) must implement a set of measures with a view to improving operations in accordance with the <strong>both internal and external quality standards<\/strong> (i.e. regulations and certifications). Here, the company implements innovation plans to adapt to both technological and market changes. <\/p><h2><strong>Why use a balanced scorecard?<\/strong><\/h2><p>The main reason why a company chooses to create a balanced scorecard is the need to draw up a comprehensive and integrated strategy to achieve the objectives set for each working period. With this in mind, managers,<strong> department heads<\/strong> and employees can propose and implement measures to achieve performance, profitability and market presence. <\/p><p>Following on from this, the <em>balanced scorecard<\/em> is essential for the following actions: <\/p><ul><li>To have a <strong>holistic view of the company <\/strong><\/li><\/ul><ul><li>Broadening the scope of analysis <\/li><\/ul><ul><li>Making informed decisions <\/li><\/ul><ul><li>Maintaining a balance between objectives <\/li><\/ul><ul><li>Improving service to retain customers <\/li><\/ul><ul><li>Identify <strong>areas for improvement <\/strong><\/li><\/ul><ul><li>Implement digital and innovative solutions <\/li><\/ul><ul><li>Align teams according to key performance indicators <\/li><\/ul><ul><li>Optimising internal communication <\/li><\/ul><ul><li>To contribute to the <strong>operational sustainability<\/strong><\/li><\/ul><h2><strong>Advantages and disadvantages of using a balanced scorecard<\/strong><\/h2><p>Let\u2019s now look at the advantages and disadvantages of this tool for <a href=\"https:\/\/educa.pro\/en\/articles\/pensamiento-estrategico_educa.pro\/articles\/4-metodologias-de-gestion-de-proyectos\/\" rel=\"noopener noreferrer\" target=\"_blank\">business management<\/a>.<\/p><h3><strong>Advantages<\/strong><\/h3><ul><li>It enables you to obtain <strong>real-time data<\/strong> across all the organisation\u2019s operational components. <\/li><\/ul><ul><li>Organise and collect the <strong>key information <\/strong>to gain a more accurate understanding of the company\u2019s challenges or strategies. <\/li><\/ul><ul><li>It makes it easier to <strong>internal and external analysis of products and services<\/strong> of the company, a necessary step in anticipating or forecasting changes in the market. <\/li><\/ul><ul><li>Optimise communication between managers and staff through a<strong> optimised information flow <\/strong>and goal-oriented. <\/li><\/ul><ul><li>It provides data to help formulate strategies and implement them <strong>prompt measures to mitigate risks<\/strong>. <\/li><\/ul><ul><li>It helps to create a <strong>a stronger corporate image<\/strong>, which results in a greater market presence. <\/li><\/ul><h3><strong>Disadvantages<\/strong><\/h3><ul><li>The implementation of a balanced scorecard<strong> it can be expensive<\/strong> for small businesses and can be very time-consuming, particularly in large organisations. <\/li><\/ul><ul><li>The CMI can be a complex tool if staff are not trained in how to use it. In this respect, it is not just a matter of acquiring a <strong>software subscription<\/strong>, but also of <strong>seek professional advice<\/strong> to get the most out of this tool. <\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>En el mundo organizacional existe un sinf\u00edn de herramientas y recursos para mejorar la producci\u00f3n y el rendimiento de las [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3801,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/posts\/3800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/comments?post=3800"}],"version-history":[{"count":0,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/posts\/3800\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media\/3801"}],"wp:attachment":[{"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/media?parent=3800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/categories?post=3800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/educa.pro\/en\/wp-json\/wp\/v2\/tags?post=3800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}