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Vishing: how to detect and avoid phone scams

December 15, 2023
María Vico

Have you heard of vishing? It’s the modern version of the phone scam, and its name comes from the combination of the words "voice" and "phishing." Generally, those who engage in this illegal practice use phone calls to deceive people and obtain confidential information, such as credit card numbers, passwords, or personal data.

Let’s set the scene: you receive a call and the person on the other end claims to be from your bank or a recognized institution. They ask for confidential information, claiming it’s an urgent situation or offering some sort of benefit. But be careful! In reality, they are scammers using persuasive tactics to trick you.

Do you want to know how to avoid becoming another victim of vishing? Read this post and learn how to detect phone scams in time!

How does this phone fraud happen?

Vishing has been on the rise due to the growing dependence on technology and phone communication. Scammers have refined their techniques and, taking advantage of the trust people usually place in a phone call, through subtle questions and deceptive tactics, they gain access to sensitive information.

Although at first, you might think you’ll never fall victim to vishing because you’re well-informed and alert to the signs of fraud, these "telephone crime professionals" know very well how to carry out their actions. Vishing occurs when scammers make phone calls pretending to be legitimate institutions such as banks, companies, or government agencies. They use increasingly sophisticated persuasive tactics to obtain confidential information or convince people to take harmful actions. A common technique is the use of social engineering, manipulating emotions, generating fear, empathy, or excitement to make the person fall into the trap and reveal sensitive data. They can also spoof caller IDs to make the call appear to come from a legitimate entity, making the scam harder to detect.

What’s the ideal victim profile for phone scammers?

Phone scammers usually select their victims to focus their efforts on them, so don’t be surprised if you receive alerts via email or social media about suspicious access attempts. Scammers look for a vulnerable profile, including people who are easily persuaded or influenced by urgent or appealing information. They target individuals who don’t question the legitimacy of the call and who might feel pressured or worried about supposed financial or legal threats. Additionally, those with little technological experience or limited awareness about these scams tend to be easy targets.

Detect vishing in time: 7 characteristics of phone scams

Fortunately, there are certain common factors in all phone scams that can help protect us from being deceived.

If you fall for a vishing scam, what should you do?

It’s always advisable to read between the lines and detect scams early, but if you do fall victim, it’s very important to take these actions immediately:

Contact your bank: Notify your bank about the scam to block any involved credit or debit cards. It’s also essential to review your transactions and possibly initiate a claim process for unauthorized charges.

Report it to the authorities: Report the fraud to the police or the relevant authority as soon as possible. Provide details of the scam, including phone numbers, names used by the scammers, and any relevant information.

Communicate with affected entities: If personal information has been exposed, notify the involved entities, such as credit bureaus, to warn them of potential fraud attempts using your data.

Block suspicious calls: Consider blocking suspicious numbers using your phone company’s call-blocking features.

Stay informed to prevent it: Share your experience to alert others about possible similar scams. Also, be more cautious in the future, always distrust unsolicited calls and avoid giving personal information over the phone.

If you want to learn more about how to enjoy technology and modern communication safely, subscribe to Educa.Pro — experts in digital transformation and technology will keep you informed about everything.

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