The interpersonal communication is a process whereby information is exchanged between two or more people in such a way that the message sent is the same as the message received. In the health sector Communication takes on great importance, as healthcare professionals face a series of situations in which you must maintain a effective communication with patients and their families. Through this training programme in Psychological and Social Support in Crisis Situations Students will acquire the knowledge required to provide psychological and social support in crisis situations.
Sector-specific
Mental and Emotional Health
50 hours
Psychological and Social Support in Crisis Situations
Mental and Emotional Health
50 hours
Introduction
Objectives
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Apply psychological support techniques and social support in times of crisis.
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Identify the psychological reactions in crisis situations.
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Assess and monitor the emotional disturbances arising in crisis situations.
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To study the mechanisms of defence of one’s personality.
Table of Contents
TEACHING UNIT 1. PRINCIPLES OF GENERAL PSYCHOLOGY
- The concept of personality.
- Personality development.
- Theories.
- Stages of human development.
- Key features.
- Human needs.
- Personality defence mechanisms.
- The most common experiences associated with the process of falling ill (anxiety, feeling out of place, feeling worthless, amongst others).
- Key psychological coping mechanisms when facing illness.
TEACHING UNIT 2. COMMUNICATION
- Elements involved in communication. Sender. Receiver. Message. Channels of communication: auditory, visual, tactile, olfactory.
- Types of communication. Verbal language. Non-verbal language.
- Communication difficulties.
- Messages that hinder communication.
- Basic skills that improve interpersonal communication. The art of listening.
TEACHING UNIT 3. SOCIAL SKILLS
- Active listening. Negotiation. Assertiveness. Key assertive responses.
- Communication techniques and group dynamics.
- The psychology of teamwork.
- Group dynamics.
- The role of the healthcare professional.
- The patient’s role.
- Communication between healthcare professionals and patients.
- The helping relationship.
TEACHING UNIT 4. PSYCHOLOGICAL FIRST AID IN DISASTERS
- How the population behaves in the event of a disaster.
- Reaction: shock – inhibition – stupor.
- A panic reaction.
- Exodus
- Psychopathological reactions in those affected by a disaster.
- An inappropriate emotional reaction.
- Long-lasting neuropathological reaction.
- Severe psychological reaction.
- Psychological and behavioural reactions, according to the stage of the disaster: Pre-critical stage. Crisis stage. Reaction stage. Post-critical stage.
- Psychological support in the event of disasters.
- Principles of psychological care.
- Stressors.
- Crisis management.
- Containment measures.
- Situations of grief.
- Stressful situations.
- Situations involving aggression.
- Situations involving anxiety and distress.
- Roles of the psychosocial team.
TEACHING UNIT 5. THE PSYCHOLOGICAL REACTIONS OF THOSE INVOLVED
- Psychological support.
- Objectives of psychological support.
- Main stressors.
- Stress.
- Burn syndrome.
- Vicarious traumatisation.
- Psychological support techniques for those involved.
- Mutual support technique (buddy system).
- Techniques for emotional release and coping with critical situations (defusing or debriefing).
- Stress management techniques.
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