The training programme «Administrative Techniques»focuses on providing you with the skills and knowledge essential skills required to carry out administrative duties effectively in a range of organisations and work environments. This training covers a variety of topics, such as document management, the business communication, the event organisation, the basic accounting and the use of office software. You will learn how to carry out administrative tasks effectively, enabling you to contribute to the operation efficient of a company or organisation. Furthermore, the importance of organisation, accuracy and effective communication in the administrative sphere is emphasised as key to achieving business objectives.
Corporate
Business Administration and Management
50 hours
Administrative Techniques
Business Administration and Management
50 hours
Introduction
Objectives
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Develop Core Administrative Competences.
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Improving the Communication skills.
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Mastering the Use of Digital Tools y Office software.
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Apply Accounting Principles y Financial Management.
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To promote the Efficiency y Organisation.
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Prepare the Participants for Administrative Roles.
Table of Contents
TEACHING UNIT 1. CUSTOMER SERVICE
- A personal welcome
- Improving customer service techniques for external and internal customers
TEACHING UNIT 2. USING THE TELEPHONE
- Projecting a positive image of the company over the telephone
- Basic principles of the telecommunications medium
- Understanding and making yourself understood on the telephone
- Dealing with difficult situations
TEACHING UNIT 3. BUSINESS WRITING (LETTERS, REPORTS, ETC.),
- Learning the formats for writing letters and reports
- Writing in a business style
- Respond effectively
TEACHING UNIT 4. ACCOUNTING
- Heritage
- Accounting cycle
- Balance sheet
- Treatment of stocks
- Depreciation: concept, systems and methods
- Provisions
- Profit and loss accounts
- General Chart of Accounts
TEACHING UNIT 5. FILING SYSTEMS
- Analysing the file issue
- Implement classification systems
- Organising the archive
- Understanding the life cycle of an archive
TEACHING UNIT 6. ETIQUETTE IN THE WORKPLACE
- Good manners: making a good first impression
- Know-how
- Official protocol techniques
TEACHING UNIT 7. ORGANISING MEETINGS AND EVENTS
TEACHING UNIT 8. AGENDA
- Managing your time
- Activities, visits, meetings
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