Corporate

Find out about the ISO 9001 standard

Quality

30 hours

Introduction

The implementation and subsequent maintenance of a Quality Management System, enables companies to achieve standards of efficiency and effectiveness that give them a competitive edge in the market.

With Find out about the ISO 9001 standard, you will be able to implement an effective quality management system within your organisation. This standard provides a robust framework to ensure that the company or organisation complies with the quality expectations of its customers, continuously improve its processes and products, and demonstrate an ongoing commitment to excellence in quality management.

At the end Find out about the ISO 9001 standard, you will be able to design and plan the implementation of a Quality Management System within organisations, with a view to ensuring its effectiveness.

Objectives

To understand the basics of the concept of quality management.
To provide the student with the knowledge and the skills, for the implementation of a management system.
To study the fundamental aspects of the standard ISO 9001 management system audits.
Learn how to carry out the preparation and the conducting audits in accordance with international standards.
To understand how the implementation of a quality management system is carried out.
To understand and analyse the quality management system and its benefits for the company.

TEACHING UNIT 1. QUALITY MANAGEMENT SYSTEM. INTRODUCTION TO ISO 9001
1. The ISO 9000 and 9001 standards
2. The High-Level Structure
3. Key factors in the development of ISO 9001
TEACHING UNIT 2. QUALITY MANAGEMENT SYSTEMS. ISO 9001
1. Purpose and Scope
2. Regulatory References
3. Terms and Definitions
4. Organisational Context
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance appraisal
10. Improvement
TEACHING UNIT 3. IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM (QMS)
1. QMS documentation
2. Milestones in the implementation of a QMS
3. Stages in the development, implementation and certification of a QMS
4. Methodology and critical issues in implementation
5. The SWOT analysis
6. The Accreditation Process
7. Steps for involving staff in the company’s Quality Management System
8. Key factors for effective quality management

Find out about the ISO 9001 standard

Introduction

Objectives

Table of Contents

More related courses

Conflict Management and Resolution in Human Resources

Masterclass – Conducting internal audits

Implementation of the new EFQM 2020 transformation model