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Quality Management

Quality 30 hours

Introduction

The implementation of a Quality Management System Total It enables companies to adopt standards of efficiency, effectiveness and social commitment, which give them a competitive edge in the market.

At the end of our Course in Quality Management, you will be able to design and implement a Quality Management System and the relevant process of internal audit. You will also gain a deeper understanding of the field of business excellence and the tools required to ensure business quality.

Complete your knowledge in terms of quality, with this Course in Quality Management

Objectives

  • Contribute to the student body the necessary knowledge and skills relating to the Total Quality Management.

  • To study the fundamental aspects of quality, its definitions, development and its role in companies.

  • Find out what the known as costs of quality.

  • Understanding the basics of the Total Quality Management (TQM).

  • To understand and analyse basic tools such as benchmarking and process re-engineering.

  • Find out about the main models of Total Quality.

Table of Contents

TEACHING UNIT 1. FUNDAMENTALS OF THE CONCEPT OF QUALITY
1. An introduction to the concept of quality
2. Definitions of quality
3. The role of quality in organisations
4. Quality costs
5. Benefits of a quality management system
TEACHING UNIT 2. TOTAL QUALITY MANAGEMENT (TQM). DEVELOPMENT AND RELATED CONCEPTS
1. The three levels of quality
2. Quality Leadership and Management
3. Concepts Related to Quality Management
4. Quality Design and Planning
5. Benchmarking and Quality Management
6. Process Re-engineering
TEACHING UNIT 3. TOTAL QUALITY MANAGEMENT (TQM)
1. Total Quality Management (TQM)
2. The major models of Total Quality
3. Total Quality in the Product or Service
4. Key Elements of Total Quality
5. The Process of Continuous Improvement

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