Thanks to An Introduction to NVC: The 4 Steps of Non-Violent Communication You will gain the tools, skills and knowledge needed to improve your performance and your prospects for personal and professional success in both informal and formal communication contexts. The communication Non-violence is a very important means of developing people’s talents, as well as their emotional intelligence. This course will equip you to use communication skills effectively, focusing on assertiveness, empathy and active listening. You will also learn how to resolve social conflicts inherent in a violent or aggressive communication specific situations that a person may face in their professional and/or social life.
Cross-cutting
Communication
30 hours
An Introduction to NVC: The 4 Steps of Non-Violent Communication
Communication
30 hours
Introduction
Objectives
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To achieve the tools appropriate guidance on active listening.
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To know the parameters of violent communication.
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Understanding and learning how to use the non-violent communication.
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To develop skills focused on empathy in the field of labour and social communications.
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To understand the concepts of group discussion, compassionate communication and assertive communication.
Table of Contents
TEACHING UNIT 1. COMMUNICATION
1. Introduction
2. Key elements of the communication process
3. Levels of communication
4. Factors that promote communication
5. Factors that hinder communication
TEACHING UNIT 2. NON-VIOLENT COMMUNICATION
1. An Introduction to Non-Violent Communication
2. Non-violent communication: making way for compassion
3. Empathetic communication
4. Non-violent communication within groups
5. Observe without judging
6. How to order and receive
7. Expressing anger and gratitude
TEACHING UNIT 3. NON-VIOLENT COMMUNICATION AND EMPATHY
1. Developing empathy
2. The relationship between assertiveness and empathy
3. Non-violent communication
TEACHING UNIT 4. DEVELOPING EMPATHETIC COMMUNICATION IN NON-VIOLENT COMMUNICATION
1. What is non-violent communication?
2. Compassionate communication
3. Assertive communication
4. Conversation and group interaction activities
5. Sending non-judgemental messages
6. Making requests and dealing with criticism
7. Expressing frustration effectively
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