The ‘Quality Management: Concepts, Approaches and Tools’ course offers you the opportunity to immerse yourself in a field that is constantly growing and in high demand in today’s job market. Quality is a crucial factor in the success of any organisation, and the ability to manage it effectively translates into a competitive advantage. This course is designed to provide you with a cA thorough understanding of the main approaches and models of quality, as well as the statistical management and control tools necessary to drive efficiency and continuous improvement in any sector. You will learn how to to identify and implement best practices to optimise processes and ensure customer satisfaction. What’s more, as it’s an online course, it offers you the flexibility to learn at your own pace and from anywhere. Don’t miss this opportunity to become an expert in quality management and give your career a significant boost.
Quality Management: Concepts, Approaches and Tools
Construction Management and Regulations
40 hours
Introduction
Objectives
- Understand the basic concepts quality management.
- Identify the main approaches y models from quality.
- Apply tools from management from quality in processes.
- Using statistical tools for the control from quality.
- Analysing data for improve processes from quality.
- Assess further aspects in the management from quality.
- Integrate models from quality in various contexts.
Table of Contents
TEACHING UNIT 1. INTRODUCTION TO QUALITY. MAIN APPROACHES AND MODELS
Quality, history, quality gurus and related concepts
The ISO 9000 series
LEAN Management
Six Sigma
Other quality management models
TEACHING UNIT 2. QUALITY MANAGEMENT TOOLS
The 7 basic quality tools
The 7 new tools for quality management
High-quality tools for improving design
Tools for strategic planning
Quality costs
TEACHING UNIT 3. STATISTICAL TOOLS FOR QUALITY CONTROL
Fundamentals and basic tools of inferential statistics
Statistical process control
An Introduction to Design of Experiments
Analysis of measurement systems
Acceptance sampling
TEACHING UNIT 4. OTHER ASPECTS OF QUALITY MANAGEMENT
Staff training and development
Supplier Management
Process-based management
Risk management in accordance with ISO 31000:2018
Organisational Change Management
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