The course Negotiation and Business Skills It is a unique opportunity to develop your skills in a dynamic working environment and constantly evolving. The demand for professionals with effective negotiation skills and strong business acumen continues to grow, as companies seek to stand out in increasingly competitive markets. On this course, you will learn advanced negotiation techniques and business strategies that will enable you to close successful agreements and build lasting relationships with customers and partners. Our comprehensive approach, divided into two learning modules, will help you develop key skills for interpreting complex situations, communicate persuasively and make informed decisions. This online course gives you the flexibility to learn at your own pace and from anywhere, ensuring that you can incorporate these valuable skills into your career comfortably and effectively.
Negotiation and business skills
Service Management
8 pm
Introduction
Objectives
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Learn how to identify interests and the customer’s needs.
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Developing closing skills effective agreements.
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Apply techniques from persuasion in complex negotiations.
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Improving the verbal communication and non-verbal communication in sales.
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Identifying and overcoming objections during the negotiation.
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Analysing styles from negotiation and adapt to them.
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Assess results negotiations to improve strategies.
Table of Contents
TEACHING UNIT 1. NEGOTIATION AND BUSINESS SKILLS (I)
1. Preparing for the negotiation
2. The method: negotiation not based on concessions or pressure
3. The importance of emotions and communication
TEACHING UNIT 2. NEGOTIATION AND BUSINESS SKILLS (II)
1. Negotiating with difficult people or under pressure
2. Counter-offensives against tactics
3. Tactics and counter-offensives in negotiation
4. Body language in negotiation
5. Dealing with price objections
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