The Agile Service Management course offers you the opportunity to immerse yourself in a booming sector, where the demand for skilled professionals is growing exponentially. Service management has become an indispensable pillar for organisations seeking to adapt quickly to market changes and improve their operational efficiency. Through this course, you will acquire essential skills in key areas of service management, you will understand agile principles and learn how to maximise the value of the service. You will also explore agile practices that will enable you to iImplement effective and adaptive strategies. This course is designed for enhance your leadership and decision-making skills, preparing you to excel in a competitive and dynamic workplace. By choosing us, you are guaranteed innovative and up-to-date training, delivered remotely, which will allow you to access the content from anywhere and at your own pace, without compromising the quality of your learning.
Agile Service Management
Agile Management
40 hours
Introduction
Objectives
- Understand the dimensions key to the management from services in a fast-paced and dynamic environment.
- Analyse the agile principles applied to service management to improve processes.
- Identify the value of the service for maximise the satisfaction the client and the results.
- Assessing agile practices to optimise the delivery and efficient management of services.
- Implement agile techniques for improve the quality y efficiency of the service provided.
- Apply agile methodologies for encourage the innovation in service management.
- Developing skills for tailor services to the customer’s needs in a flexible manner.
Table of Contents
TEACHING UNIT 1. ASPECTS OF SERVICE MANAGEMENT
Service management in the context of TD
Fundamentals of Service Management
Dimensions of service management
Information and technology. Partners and suppliers
Value chains, processes and external factors
TEACHING UNIT 2. AGILE PRINCIPLES FOR SERVICE MANAGEMENT
An approach to agile service management
Agile Principles of Service Management (I)
Agile Principles of Service Management (II)
Agile Principles of Service Management (III)
Agile Principles of Service Management (IV)
TEACHING UNIT 3. THE VALUE OF SERVICE
Value of the service
Service value system
Service value chain
Value chain activities
Improvement activity
TEACHING UNIT 4. AGILE SERVICE MANAGEMENT PRACTICES
Parties involved in the provision of services
Agile management of technology services
Work Experience (I)
Work Experience (II)
Work Experience (III)
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