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Cross-cutting

Application to the EFQM Model 2020

Personal Development 12 noon

Introduction

This training course Application to the EFQM Model 2020 prepares you to gain a broad perspective and the necessary knowledge for the development of, planning, the implementation and the control in the business environment, based on the EFQM Model (European Foundation for Quality Management), acquiring the techniques and tools needed to perform professionally with efficiency and effectiveness within the sector.

You will gain an in-depth understanding of the basic principles of the EFQM Model, the tools for implementing continuous improvement within organisations, as well as the certification and recognition processes based on this quality management standard.

Objectives

  • Identify the structure and the Fundamental Principles of Excellence.

  • Understanding the differences in quality Total Quality Management (TQM) and the EFQM Model.

  • Apply the methodology REDER to promote continuous improvement within the organisation.

  • Manage the company’s services and products with a view to continuous improvement and customer service.

  • Implementing the EFQM Model Self-assessment.

  • Apply the tool guide y support to the self-assessment methodology.

Table of Contents

TEACHING UNIT 1. BASIC PRINCIPLES OF THE EFQM MODEL
1. Structure of the EFQM Model
2. Total Quality Management (TQM) and the EFQM Model
3. Fundamental Principles of Excellence
TEACHING UNIT 2. APPLYING CONTINUOUS IMPROVEMENT TO THE ORGANISATION
1. The REDER concept
2. Application of the REDER methodology to management and implementation
3. Application of the REDER methodology to results
4. Analysis and scoring matrices
5. Overview of the assessment process
6. Key stages of the assessment process
7. Adapted model
8. Latest developments in the EFQM Excellence Model
TEACHING UNIT 3. PRACTICAL APPLICATIONS OF THE EFQM EXCELLENCE MODEL
1. The importance of the self-assessment questionnaire
2. Tool to guide and support the self-assessment methodology

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