Thanks to this Training in Communication Skills for the Services Sector You’ll have the opportunity to develop your skills in an environment where excellence in communication is a key differentiator. Mastering effective communication, active listening and non-verbal communication will set you apart in the job market competitive and in constant evolution. You’ll learn how to convey your message clearly and persuasively, interpret gestures and facial expressions, foster collaboration within teams, and excel at public speaking. Become an expert in communication and excel in customer service and the service sector, taking your communication skills to the next level.
Cross-cutting
Communication
25 mins
Communication skills for the service sector
Communication
25 mins
Introduction
Objectives
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Practising communication techniques effective in the workplace.
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Improving the active listening and the understanding of the messages received.
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Apply the communication non-verbal communication in a conscious and effective manner.
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Improve your public speaking skills with trust y clarity.
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To develop strategies for communicating effectively within work teams.
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Acquire key customer service skills satisfactory.
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Use the fundamentals communication skills to build successful interpersonal relationships.
Table of Contents
VIDEO LESSON 1. FUNDAMENTALS AND ELEMENTS OF COMMUNICATION
VIDEO LESSON 2. EFFECTIVE COMMUNICATION
VIDEO LESSON 3. NON-VERBAL COMMUNICATION
VIDEO LESSON 4. HOW TO IMPROVE ACTIVE LISTENING
VIDEO LESSON 5. THE BENEFITS OF COMMUNICATION IN TEAMWORK
VIDEO LESSON 6. TIPS FOR PUBLIC SPEAKING AND COMMUNICATING EFFECTIVELY
VIDEO LESSON 7. THE POWER OF COMMUNICATION: KEY SKILLS FOR CUSTOMER SERVICE
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