In the work environment, the conflicts y problems These are inevitable situations that can arise in any organisation. Such discrepancies can lead to tensions, affect staff productivity and well-being, and jeopardise the achievement of business objectives; it is therefore essential that the professionals are prepared to deal effectively with conflicts and resolve any problems that arise in the workplace. The training programme Conflicts and Problems in the Workplace aims to provide pupils with the necessary skills and tools to identify, manage and resolve conflicts constructively, as well as to address any problems that may arise in the workplace context.
Cross-cutting
Communication
25 hours
Conflicts and Problems in the Workplace
Communication
25 hours
Introduction
Objectives
-
Identify the causes y signs labour disputes.
-
To develop effective communication skills in conflict situations.
-
Apply conflict resolution techniques to promote the collaboration and productivity.
-
To analyse and resolve workplace issues relating to efficiently strengthening the development of resilient teams.
Table of Contents
TEACHING UNIT 1. CONFLICTS IN THE WORKPLACE
- What is a conflict?
- Types of conflict
- Causes of conflict: personal causes, causes arising from communication, and structural or environmental causes
- Diagnostic tools
- The course of a conflict
- Ways of dealing with conflict
TEACHING UNIT 2. CONFLICT RESOLUTION SKILLS
- Conflict resolution skills
- Personality traits inherent in the individual
- Communication skills: active listening, asking the right questions, non-verbal communication
- Interviews
- Persuasion and reasoning
TEACHING UNIT 3. CONFLICT RESOLUTION
- Conflict resolution process
- Conflict resolution techniques
- The negotiation
- Work-life balance
- Mediation
- Arbitration
- Characteristics of conflict resolution techniques
TEACHING UNIT 4. CONFLICT AND NEGOTIATION
- Concept of negotiation
- Negotiation styles
- The Paths of Negotiation
- Stages of negotiation
More related courses
Cross-cutting
Cross-cutting
Cross-cutting
Your questions answered
Why choose Educa.Pro?
Educa.Pro enables organisations to centralise training management, personalise learning and gain clear insights into the impact of training programmes. Thanks to its AI-powered technology, organisations can optimise their learning strategies, enhance talent development and make data-driven decisions.
Can the courses be taken at your own pace?
Yes. Most of the courses on Educa.Pro are self-paced and on-demand, allowing users to progress at their own pace without missing out on progress tracking or assessments, which makes it easier to fit them around work or study commitments.
What levels of security and compliance does the platform offer?
Educa.Pro complies with security standards designed to protect user and organisational data. Furthermore, it supports the traceability of certifications, digital signatures and the management of assessments, thereby ensuring regulatory and legal compliance in both educational and corporate environments.
What support and guidance does Educa.Pro offer?
The Educa.Pro team offers comprehensive support throughout implementation, roll-out and adoption, ensuring that organisations get the most out of the platform and achieve measurable results from day one.