In the work environment, the conflicts y problems These are inevitable situations that can arise in any organisation. Such discrepancies can lead to tensions, affect staff productivity and well-being, and jeopardise the achievement of business objectives; it is therefore essential that the professionals are prepared to deal effectively with conflicts and resolve any problems that arise in the workplace. The training programme Conflicts and Problems in the Workplace aims to provide pupils with the necessary skills and tools to identify, manage and resolve conflicts constructively, as well as to address any problems that may arise in the workplace context.
Cross-cutting
Communication
25 hours
Conflicts and Problems in the Workplace
Communication
25 hours
Introduction
Objectives
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Identify the causes y signs labour disputes.
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To develop effective communication skills in conflict situations.
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Apply conflict resolution techniques to promote the collaboration and productivity.
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To analyse and resolve workplace issues relating to efficiently strengthening the development of resilient teams.
Table of Contents
TEACHING UNIT 1. CONFLICTS IN THE WORKPLACE
- What is a conflict?
- Types of conflict
- Causes of conflict: personal causes, causes arising from communication, and structural or environmental causes
- Diagnostic tools
- The course of a conflict
- Ways of dealing with conflict
TEACHING UNIT 2. CONFLICT RESOLUTION SKILLS
- Conflict resolution skills
- Personality traits inherent in the individual
- Communication skills: active listening, asking the right questions, non-verbal communication
- Interviews
- Persuasion and reasoning
TEACHING UNIT 3. CONFLICT RESOLUTION
- Conflict resolution process
- Conflict resolution techniques
- The negotiation
- Work-life balance
- Mediation
- Arbitration
- Characteristics of conflict resolution techniques
TEACHING UNIT 4. CONFLICT AND NEGOTIATION
- Concept of negotiation
- Negotiation styles
- The Paths of Negotiation
- Stages of negotiation
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