Thanks to this Course in Digital Competence: Specialising in Problem-Solving You will gain first-hand experience of the skills required to use information and communication technologies independently and competently. This course will provide you with advanced and in-depth knowledge of digital competence resolution problems. That is why, once you have completed it, you will have the knowledge to make the most of the new technologies and platforms that are emerging at a rapid pace. Not to mention that, by acquiring this knowledge, you will be able to understand the variety of ways in which digital technologies can be utilised internally to improve the communication and the collaboration, enabling you to advise others in this field and apply it in your workplace.
Specialised Digital Skills in Problem-Solving
Digital Skills
70 hours
Introduction
Objectives
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Use advanced technologies to initiate the entire process of transformation digital within an organisation.
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To know the impact of transformation processes in the areas of: strategy, technology and people.
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Apply in such a way that creative digital technologies for troubleshooting computer equipment.
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Identify gaps in the digital arena.
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Being able to apply one’s knowledge to the the world of work, allowing you to make the most of it.
Table of Contents
TEACHING UNIT 1. INTRODUCTION TO DIGITAL TRANSFORMATION
1. The need for organisational transformation
2. What is meant by digital transformation? The reality for businesses
3. Transform from within so that you can transform from the outside
4. I bet you don’t have a plan – a digital transformation plan
5. New professions arising from new needs
TEACHING UNIT 2. TROUBLESHOOTING COMPUTER EQUIPMENT
Introduction
1. How to identify the source of computer problems
2. How to initiate diagnostic processes within the team
3. The components of a computer and associated problems
4. Conclusions
TEACHING UNIT 3. TROUBLESHOOTING AND IDENTIFYING CONNECTIVITY ISSUES
1. Introduction
2. Identify the various components and elements involved in an internet connection
3. Learning how to troubleshoot connectivity issues on computers and devices
4. Conclusions
TEACHING UNIT 4. SOFTWARE FOR PROBLEM-SOLVING
1. Software description (Windows and Android)
2. Software installation (Windows and Android)
3. Software features (Windows and Android)
TEACHING UNIT 5. ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING
1. Introduction and basic concepts
2. The history of artificial intelligence
3. Current trends in artificial intelligence
4. Machine Learning: Do machines learn?
5. Robots and artificial intelligence
6. Industry and AI: the Industry 4.0 revolution
7. The microtechnology perspective: some ‘weak AI’ tools for businesses
The macro-technological perspective: AI in large-scale projects
TEACHING UNIT 6. IDENTIFYING GAPS IN DIGITAL LITERACY
1. Today’s digital society
2. Digital skills