The course Heads and managers of building cleaning services. Technical module It is your passport to a career in a booming sector that is vital to the efficient running of any infrastructure. The demand for professionals trained in cleaning services management is constantly growing, driven by the need to maintain high standards of hygiene and sustainability. This course offers you the opportunity to acquire essential skills in project planning and management environmental y administration contracts. You’ll learn how to lead teams, optimise resources and ensure compliance with regulations, which will position you as a standout candidate in the job market. With an online learning approach, you’ll have the flexibility to train from anywhere, tailoring your learning to your needs. Make the most of this opportunity for professional development and shape your future in a competitive workplace.
Heads and managers of building cleaning services. Technical module
Facility Management
150 h
Introduction
Objectives
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Understanding cleaning techniques to optimise the performance and results in the buildings.
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To analyse and plan the scope of cleaning projects in such a way that effective y efficient.
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Identify and apply work experience environmental management in the cleaning service.
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Develop skills for the comprehensive management of cleaning contracts.
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Implement strategies for the effective and successful management of the cleaning contract.
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Assess the environmental impact of the cleaning operations and suggest improvements.
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Optimise resources in the planning and delivery of cleaning services.
Table of Contents
TEACHING UNIT 1. GENERAL CONSIDERATIONS, OPERATIONS, MACHINERY. D.D.D (OR PEST MANAGEMENT)
1. PROFESSIONAL BUILDING CLEANING SERVICES
2. THE IMPORTANCE OF CLEANLINESS
3. GENERAL INFORMATION AND DEFINITIONS
4. REGULATION (SUBSTITUTION OF STAFF)
5. COMPLIANCE WITH REGULATIONS
6. EQUIPMENT AND MACHINERY FOR THE SERVICE
7. PRODUCTS USED IN THE CLEANING SERVICE: SOAPS, DETERGENTS, IONISED WATER AND ECO-LABELLED PRODUCTS
8. CLEANING PROCEDURES AND METHODS
9. DDD (RAT CONTROL, DISINFECTION, INSECT CONTROL) OR PEST MANAGEMENT
TEACHING UNIT 2. FACILITIES CLEANING AND NEW TECHNIQUES
1. CLEANING PROCEDURES AND METHODS
2. TYPES OF DIRT AND BIOLOGICAL AGENTS
3. CLEANING PRODUCTS AND EQUIPMENT
4. EXAMPLES OF CLEANING OPERATIONS IN SPECIAL SPACES, FACILITIES OR BUILDINGS.
5. SPECIFIC REGULATIONS FOR THE CLEANING SECTOR.
6. NEW TRENDS IN CLEANING
TEACHING UNIT 3. SIZING CLEANING PROJECTS
1. INTRODUCTION
2. DATA COLLECTION
3. CALCULATION OF COSTS
4. THE WORK PROGRAMME
5. PREPARING A QUOTE
6. EXAMPLES
TEACHING UNIT 4. ENVIRONMENTAL IMPACT MANAGEMENT IN BUILDINGS 2017
1. CONTENT AND CONTEXT
2. GENERAL ASPECTS OF ENVIRONMENTAL MANAGEMENT OF BUILDINGS AND FACILITIES
3. ENVIRONMENTAL MANAGEMENT SYSTEM – EMS
4. DOCUMENTATION OF THE ENVIRONMENTAL MANAGEMENT SYSTEM (SGMA)
TEACHING UNIT 5. COMPREHENSIVE CONTRACT MANAGEMENT
1. STRUCTURE AND MODEL STANDARD CONTRACT.
2. MANAGEMENT OF SUBCONTRACTS
3. SLAs
4. KPIs OR KEY SERVICE INDICATORS
5. DOCUMENT CONTROL
6. SERVICE MONITORING
7. MANAGEMENT REPORTS
8. ECONOMIC CONTROL
9. SUGGESTIONS FOR IMPROVEMENT.
TEACHING UNIT 6. SPECIFIC MANAGEMENT OF CLEANING CONTRACTS
1. SAFETY IN THE CLEANING SERVICE
2. STAFF SUBROGATION
3. ANNEX I.
4. MONITORING, PERFORMANCE MEASUREMENT AND SERVICE QUALITY MANAGEMENT
5. SERVICE QUALITY INDICATORS. EXAMPLE.
6. COMPREHENSIVE IT MANAGEMENT
7. ANNEX I
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