The Hotel and Accommodation Management Course offers you the opportunity to enter a sector that is constantly growing, where the demand for qualified professionals is ever-increasing. In a globalised world, Tourism and the hospitality sector play a vital role in the economy, and having the right skills can open the door to a wide range of career opportunities. This course focuses on equipping you with key skills, from the customer service and booking management right through to strategic direction and human resources management. You will learn how to manage internal and external communication, and plan and manage staffing levels, and to apply marketing and leadership techniques in the hospitality sector. You will also gain knowledge of health and safety at work, which is crucial for ensuring a safe and efficient working environment. With a solid theoretical foundation, this online course prepares you to tackle the challenges of the modern hospitality industry, boosting your professional profile and helping you stand out in the competitive job market.
Hotel and Accommodation Management
Hotel and Accommodation Management
120 hours
Introduction
Objectives
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To understand the development of tourism and its impact on the hotel sector.
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Identify the main tourist destinations and their characteristics.
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To analyse supply and demand in the Spanish tourism market.
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Understanding the relationships between travel agencies and accommodation providers.
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Apply the general legislation governing the tourism sector to hotel management.
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Manage the customer lifecycle within the reception department.
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To develop effective communication skills amongst reception staff.
Table of Contents
MODULE 1. INTRODUCTION TO HOTEL AND ACCOMMODATION MANAGEMENT
TEACHING UNIT 1. INTRODUCTION TO TOURISM AND HOSPITALITY
TEACHING UNIT 2. THE TOURISM MARKET AND TOURISM DISTRIBUTION
TEACHING UNIT 3. INTERMEDIATION IN THE BOOKING AND SALE OF ACCOMMODATION
TEACHING UNIT 4. GENERAL LEGISLATION GOVERNING THE TOURISM SECTOR
TEACHING UNIT 5. COUNTER DEPARTMENT
TEACHING UNIT 6. BILLING AND CASHIER’S DEPARTMENT I. BASIC ADMINISTRATIVE DOCUMENTATION
TEACHING UNIT 7. BILLING AND CASHIER’S DEPARTMENT II. BASIC COLLECTION AND PAYMENT TRANSACTIONS
TEACHING UNIT 8. JANITORIAL DEPARTMENT
TEACHING UNIT 9. COMMUNICATION SKILLS FOR RECEPTION STAFF
TEACHING UNIT 10. TELEPHONE ENQUIRIES AT RECEPTION
TEACHING UNIT 11. SERVICE QUALITY AND CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY
TEACHING UNIT 12. PREVENTION OF OCCUPATIONAL RISKS IN THE HOSPITALITY SECTOR
MODULE 2. STRATEGIC MANAGEMENT OF THE COMPANY
TEACHING UNIT 1. BUSINESS, ORGANISATION AND LEADERSHIP
TEACHING UNIT 2. THE BUSINESS PLAN I. CONDUCTING MARKET RESEARCH
TEACHING UNIT 3. THE BUSINESS PLAN II. BUSINESS PLANNING IN THE AREAS OF SALES MANAGEMENT, MARKETING AND PRODUCTION
TEACHING UNIT 4. THE BUSINESS PLAN III. PLANNING AND MANAGEMENT OF INFRASTRUCTURE, HUMAN RESOURCES AND FINANCIAL RESOURCES
MODULE 3. HUMAN RESOURCES MANAGEMENT IN HOTELS AND/OR ACCOMMODATION FACILITIES
TEACHING UNIT 1. STAFFING PLANNING
TEACHING UNIT 2. HR MANAGEMENT WITHIN THE ORGANISATION. COMPETENCY-BASED MANAGEMENT
TEACHING UNIT 3. INTERNAL AND EXTERNAL COMMUNICATION
MODULE 4. HR MANAGEMENT IN HOTELS AND/OR ACCOMMODATION FACILITIES
TEACHING UNIT 1. CONTRACTS I. THE EMPLOYMENT RELATIONSHIP
TEACHING UNIT 2. CONTRACTS II. TYPES OF CONTRACTS
TEACHING UNIT 3. SOCIAL SECURITY SYSTEM. GENERAL SCHEME
TEACHING UNIT 4. PAYROLL AND SOCIAL SECURITY CONTRIBUTIONS MANAGEMENT
MODULE 5. ECONOMIC AND FINANCIAL MANAGEMENT IN HOTELS AND/OR ACCOMMODATION FACILITIES
TEACHING UNIT 1. INTRODUCTION TO ACCOUNTING
TEACHING UNIT 2. ACCOUNTING ENTRIES
TEACHING UNIT 3. CONCEPTUAL FRAMEWORK AND PRINCIPLES
TEACHING UNIT 4. RECORDING EXPENSES AND INCOME
TEACHING UNIT 5. ACCOUNTING FOR FIXED ASSETS
TEACHING UNIT 6. ACCOUNTING FOR TRADING TRANSACTIONS
MODULE 6. PREVENTION OF OCCUPATIONAL RISKS IN HOTELS AND/OR ACCOMMODATION FACILITIES
TEACHING UNIT 1. BASIC CONCEPTS OF OCCUPATIONAL HEALTH AND SAFETY
TEACHING UNIT 2. OCCUPATIONAL RISKS