Cross-cutting

Communication Skills in the Workplace

Communication 12 noon

Introduction

Communication skills are all the abilities that enable communication between people. In the business world, this is a matter of the utmost importance, as the effectiveness and success of the agreements or negotiations that one wishes to achieve with others. At first glance, this may seem natural, but it is not quite so simple. Some people develop communication skills naturally, but, like other skills, these can be to learn and practise. Training activities in Communication Skills in the Workplace will enable you to learn and develop the most important communication skills in the workplace in order to achieve better opportunities workplace situations and know how to communicate effectively, accurately and efficiently.

Objectives

  • Identify the personal and social skills for effective communication.

  • Define the types of communication: verbal and non-verbal.

  • To understand the communication skills and competences required in the work environment.

Table of Contents

TEACHING UNIT 1. SKILLS FOR BEING A GOOD COMMUNICATOR

  1. Definition of personal and social skills
  2. Social skills of particular interest

TEACHING UNIT 2. THE POWER OF COMMUNICATION

  1. Verbal communication: dialogue
  2. Attitudes towards dialogue between people
  3. Key points for understanding spoken information
  4. Psychological issues relating to verbal communication
  5. What is non-verbal communication?
  6. Components of non-verbal communication
  7. Body language

TEACHING UNIT 3. HOW TO GIVE AND RECEIVE FEEDBACK

  1. Conversational skills
  2. Listening
  3. The reformulation
  4. Unconditional acceptance
  5. The art of personalisation
  6. The confrontation
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