The training IT Tools for Business is based on the growing need for professionals to acquire sound skills in the field of business IT, such as office automation, email management and the use of DBMSs o browsers and systems management ERP-CRM. At present, the technology and the digitisation play a key role in the efficiency, productivity and competitiveness of organisations. It is therefore important to have up-to-date and practical knowledge Knowledge of the IT tools and applications used in a business environment is essential for the professional development and adaptation to the demands of the labour market. What’s more, you’ll have a team of professionals who specialise in this field.
Cross-cutting
Digital Skills
8 pm
IT Tools for Business
Digital Skills
8 pm
Introduction
Objectives
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Understanding the importance of the office automation and his impact in the business world.
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Learn about the file management and data modelling in databases.
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Understanding what web applications and learn about the different types of web browsers.
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Planning the company’s resources using systems ERP-CRM
Table of Contents
TEACHING UNIT 1. OFFICE AUTOMATION AND BUSINESS
- Why is office automation important?
- Tools available in office automation
- Types of office software applications
TEACHING UNIT 2. MANAGING E-MAIL
- Protocols used in email management
- Message encoding
TEACHING UNIT 3. INFORMATION STORAGE SYSTEMS
- File management
- Databases: data modelling and information storage
- Database management systems (DBMS)
TEACHING UNIT 4. WEB APPLICATIONS
- What are web applications?
- Web browsers and types
- Parts of a web browser
- CRM
TEACHING UNIT 5. ERP-CRM SYSTEMS
- ERP: how to plan a company’s resources
- CRM: managing customer relationships
- DBMS to be used
- ERP-CRM system configuration
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