Nowadays, property management has become a booming sector, with a growing demand for professionals trained in effective communication with the tenants. The course Communication with tenants in property management provides essential tools for developing skills ranging from the appropriate selection of tenants to the management of incidents and disputes. You will learn how to establish strong relationships, fostering a harmonious and efficient working environment. This course is essential for those seeking to stand out in an increasingly competitive job market, where the customer service and problem-solving skills are essential. Don’t miss this opportunity to enhance your professional profile and gain knowledge that will help you thrive in this an exciting sector.
Communication with tenants in property management
Facility Management
30 hours
Introduction
Objectives
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Understanding the marketing and its impact on the income adjustment and rental terms.
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Learning how to calculate the rental price appropriate for the market.
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To develop effective strategies for tenant screening.
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Find out about the conditions for draw up contracts lease.
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Manage incidents and resolve disputes with tenants effectively.
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Implement a system of feedback to improve relations with tenants.
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Apply knowledge of the increase in and fall in rents on valid grounds.
Table of Contents
TEACHING UNIT 1. PREPARATION FOR THE MARKETING PROCESS
1. Marketing, rent adjustments and terms
2. Things you should always keep to hand
3. Full-time or part-time property manager
4. Frequently asked questions for landlords
5. The meeting
6. Personal safety
TEACHING UNIT 2. FACTORS AFFECTING THE SETTING OF RENTAL PRICES
1. High income vs low income
2. Work out the rent to be charged
3. Increased rental value
4. When, why and how to reduce rents
5. Structure of the tenancy agreement
6. Types of contract
7. Sample contract
TEACHING UNIT 3. STRATEGY FOR SELECTING TENANTS
1. Why is tenant screening so important?
2. Make your selection
3. The tenant
4. Annex 1. Confidentiality Agreement
TEACHING UNIT 4. FEEDBACK FROM TENANTS
1. Payment dates
2. Delay in paying a bill
3. Late payment charges
4. Bail
5. When, why and how should you increase the rent?
6. When, why and how should you reduce the rent?
TEACHING UNIT 5. INCIDENT MANAGEMENT
1. Defining a good tenant
2. What a property manager can do for their tenants
3. Definition of a difficult tenant
4. What can you do about a difficult tenant?
5. Demanding tenant
6. Damage to property
7. Disturbance to other tenants
8. Delays in paying the rent
9. Management of evictions
10. Legal grounds justifying eviction
11. Things you mustn’t do
12. The process for legally evicting a tenant for non-payment
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