The Client course is your gateway to mastering essential client interaction skills in a thriving industry where demand for skilled professionals is constantly growing. As companies worldwide prioritise With client-centric approaches, your ability to understand and meet clients’ needs becomes invaluable. This comprehensive online programme is designed to take your expertise to the next level, from understanding the basics to becoming an expert. Take part in practice games to refine your strategies and use visual thinking to communicate your ideas effectively. You’ll develop a competent style, learn to capitalise on your strengths, and handle important cases with confidence. With personalised case studies and step-by-step guidance, this course ensures you’ll have the confidence to give it a go. Our ‘know-how’ tips and situational videos will equip you with the latest techniques and solutions. Boost your career prospects and become the the client expert everyone needs. Join us now and reshape your career path!
Cross-cutting
Negotiation
5 hours
Client
Negotiation
5 hours
Introduction
Objectives
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Understand that the client is not just the external one, but also the internal one, and that although 'does not pay' is equally important in the development of our value chain; therefore, our aim is to provide a high-quality service.
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Identify customer needs and exceed expectations, here is the mission.
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Find out about the customer base orientation policy.
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Your expectations.
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Train the [subject] step by step techniques to ensure it is managed properly.
Table of Contents
TEACHING UNIT 1. INTRODUCTORY VIDEO CLIP
1. Introductory video spot
TEACHING UNIT 2. STEP BY STEP
1. Step by step
TEACHING UNIT 3. EXPERT
1. Expert
TEACHING UNIT 4. DON’T BE SHY! GO FOR IT!
1. Don’t be shy! Go for it!
TEACHING UNIT 5. RECIPES AND TECHNIQUES
1. Recipes and techniques
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