Training activities in Conflict Resolution in the Workplace aims to provide the skills needed to identify, manage and effectively resolve conflicts that may arise in the working environment. Through this training, you will be able to acquire the tools and techniques necessary to address conflicts constructively, by promoting cooperation and understanding mutual. Conflict resolution in the the world of work is essential for maintaining a working environment healthy and productive, conflicts can arise in various ways and, if not handled properly, may affect employee morale, motivation and productivity. It is therefore important to have qualified professionals in effective conflict management.
Corporate
Corporate
25 hours
Conflict Resolution in the Workplace
Corporate
25 hours
Introduction
Objectives
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Understanding the different types of conflict that may arise in the workplace, as well as understanding their causes.
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Improving the communication skills of students’ active listening skills.
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To provide the tools to managing emotions their own and others’ during conflicts.
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Learning about the different approaches and techniques conflict resolution.
Table of Contents
TEACHING UNIT 1. ANALYSIS OF THE CONFLICT
Conceptualisation of the conflict
Origins and causes of conflicts
Types of conflict
Elements of the conflict
The significance of the conflict
Conflict studies
Conflict prevention
TEACHING UNIT 2. CONFLICT RESOLUTION IN THE WORKPLACE
The concept and nature of industrial disputes
Sources of the conflict
Conflict management
An Introduction to Conflict Resolution
Stages in conflict resolution
Conflict resolution skills
Skills required for conflict resolution
Prevention
Methods of conflict resolution
TEACHING UNIT 3. CONFLICT AND NEGOTIATION
The distinction between conflict and negotiation
Conflict theory
Conflict resolution within work teams
The importance of negotiation in team leadership
Types of negotiation
TEACHING UNIT 4. MEDIATION
Introduction
The origins and concept of mediation
Inspiring and guiding principles of the mediation process
Advantages and disadvantages of mediation
Mediation as a process
TEACHING UNIT 5. DEALING WITH CONFLICTS
What is a problem? What is a conflict?
Styles of conflict resolution
Conflicts of needs and interests in the task
Conflicts: an opportunity or a risk?
How and why conflicts arise
Winners or losers. The win-lose strategy
Why do we fail to resolve conflicts?
Techniques for improving the performance of a piece of equipment
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