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Cross-cutting

Assertiveness and Social Skills in the Workplace

Productivity 3 pm

Introduction

The training programme on Assertiveness and Social Skills in the Workplace will provide you with the tools and techniques you need to communicate effectively in the work environment. You’ll learn how to overcome communication barriers in your workplace, develop key social skills and use assertiveness to achieve your career goals. With a a practical approach and interactive exercises, you will acquire the skills needed to build positive relationships, resolve conflicts and use the digital communication in such a way that effective. Get ready to excel in your career and build strong working relationships through communication assertive to succeed in your career and your personal life.

Objectives

  • Mastering the fundamental secrets of communication to improve your interpersonal skills.

  • Identify the different styles of communication and develop an assertive approach to your workplace interactions.

  • Overcoming the communication barriers both the sender and the receiver.

  • Strengthen your social skills to ensure successful and constructive interactions.

Table of Contents

TEACHING UNIT 1. MASTERING THE BASICS OF COMMUNICATION

  1. Discover the Fundamental Secrets of Communication
  2. Exploring the Levels of Communication for Success

TEACHING UNIT 2. COMMUNICATION STYLES AND OVERCOMING BARRIERS

  1. Communication styles: Withheld style, Aggressive style, Assertive style
  2. Breaking down communication barriers: Sender barriers. Receiver barriers

TEACHING UNIT 3. SOCIAL SKILLS AND ASSERTIVENESS FOR SUCCESS

  1. The Pillars of Social Skills
  2. Skills for Successful Interactions: Develop Your Cognitive and Behavioural Skills
  3. The Power of Assertiveness: Find Your Voice and Achieve Your Goals
  4. Assertiveness Training: Boost Your Communication Skills
  5. Non-verbal Communication: The Language that Goes Beyond Words

TEACHING UNIT 4. HOW TO USE COMMUNICATION IN YOUR WORK

  1. 1. Essential Communication in the Business World: Discover Its Importance and Avoid the Negative Effects of Poor Communication
  2. Types of Communication in the Business Environment: Adapting to New Trends
  3. Customer Communication: Delivering a High-Quality Service
  4. The Digital Age and Communication: Making the Most of Technological Opportunities

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