It is essential to gain an understanding of interpersonal relationships in order to acquire the skills needed for effective communication. Through this course on Communication for Leaders and Managers, you will gain an understanding of communication and learn to develop the communication skills required for public speaking and non-violent communication.
Sector-specific
Project Management
25 hours
Communication for Leaders and Managers
Project Management
25 hours
Introduction
Objectives
- To acquire effective communication skills and competencies.
- To learn about the different forms of communication.
- To understand the importance of public speaking.
- Use NLP (Neuro-Linguistic Programming) to optimise organisational communication flows.
- To practise empathetic communication: non-violent communication.
Table of Contents
UNIT 1. DEVELOP YOUR COMMUNICATION SKILLS
Plurality of communication
The elements of the communicative process
Types and levels of communication
tips to improve communication
Barriers to communication
UNIT 2. DO YOU WANT TO BE A GOOD COMMUNICATOR?
Effective interpersonal communication
Conversational skills
The application of conversational skills in an interview setting
Public speaking: The art of speaking in front of an audience
Improving communication within and between groups
UNIT 3. NEURO-LINGUISTIC PROGRAMMING FOR CONSCIOUS COMMUNICATION
Communication within the company
Analysis of communication channels
Reprogramming to improve communication
Neurolinguistic communication
Enriched communication
UNIT 4. THE POWER OF EMPATHETIC COMMUNICATION
What is non-violent communication?
Compassionate communication
Assertive communication
Conversational and interactive behaviour in groups
Sending non-judgemental messages
Making requests and dealing with criticism
Expressing frustration effectively
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