The ‘Conflict Management and Resolution in HR’ course is your gateway to mastering a crucial area in today’s workplace. Human resources management faces constant challenges due to the diversity and complexity of teams. This course provides you with effective techniques to improve team performance, optimising collaboration and productivity. You will learn to manage group dynamics, an essential skill applicable across various social and business contexts. Conflict resolution skills are in high demand, and this course equips you to address conflict positively, preventing violence and fostering a harmonious working environment. Furthermore, you will discover methods for analysis, negotiation and finding effective solutions.
Corporate
Corporate
3 pm
Conflict management and resolution in HR
Corporate
3 pm
Introduction
Objectives
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Identify techniques for improving the effective functioning of a work team.
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To understand the applications of group dynamics in different social contexts.
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Distinguish between group dynamics based on group size and specific objectives.
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To analyse the role of the facilitator in the use of group techniques.
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Exploring positive aspects of conflict in the workplace.
Table of Contents
TEACHING UNIT 1. TECHNIQUES FOR IMPROVING THE PERFORMANCE OF EQUIPMENT
1. Training programme
2. Team development techniques
TEACHING UNIT 2. GROUP DYNAMICS
1. Definition
2. Applications to various areas of social life
3. What are group dynamics techniques?
4. General guidelines for the use of group techniques
5. The role of the facilitator
TEACHING UNIT 3. CLASSIFICATION OF GROUP DYNAMICS
1. Depending on the size of the group
2. According to the experts’ views
3. According to the objectives
TEACHING UNIT 4. GROUP DYNAMICS TECHNIQUES IN CORPORATE CONFLICT RESOLUTION
1. A positive perspective on the conflict
2. Conflict versus violence
3. Prevention
4. Analysis and negotiation
5. Finding solutions
6. Methods for teaching conflict resolution
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