The Conflict Management and Resolution in Human Resources This course offers you the opportunity to Master Essential Skills in a rapidly growing field. As workplaces are evolving, the claim for professionals with expertise in conflict resolution and team dynamics is on the rise. This course equips you with techniques to improve team performance and navigate complex group dynamics, empowering you to become a pivotal asset in any organisation. Through an exploration of strategic group dynamics techniques, you’ll be able to resolve workplace conflicts effectively. This isn’t just a course; it’s your pathway to becoming an indispensable leader in human resources, poised to meet the ever-increasing demand for skilled conflict managers. Join us and Turn your potential into expertise.
Conflict Management and Resolution in Human Resources
Quality
60 hours
Introduction
Objectives
-
To understand techniques for improving team performance in HR.
-
To apply group dynamics to promote harmony in the workplace.
-
To classify different types of group dynamics effectively.
-
To use group dynamics techniques to resolve workplace disputes.
-
To analyse the impact of group dynamics on team performance.
-
To develop strategies for effective conflict resolution in HR.
-
To improve communication skills for the better team dynamics.
Table of Contents
UNIT 1. TECHNIQUES FOR IMPROVING TEAM PERFORMANCE
Training programme
Team development techniques
UNIT 2. GROUP DYNAMICS
Definition
Applications in various social fields
Group dynamics techniques
General guidelines for using group techniques
The role of the facilitator
UNIT 3. CLASSIFICATION OF GROUP DYNAMICS
Size
Expert participation
Objectives
UNIT 4. GROUP DYNAMICS TECHNIQUES FOR CONFLICT RESOLUTION IN THE WORKPLACE
A positive approach to conflict
Conflict vs. Violence
Prevention
Analysis and negotiation
Finding solutions
Procedures for teaching conflict resolution