Training in «Conflict: Methods of Resolution and Effective Negotiation» is a programme designed to provide participants with the skills and knowledge needed to tackle and managing conflicts in such a way that effective in a variety of personal and professional contexts. This course focuses on equipping individuals to understand the nature of the conflicts, identify their causes underlying issues and apply problem-solving and negotiation strategies and techniques that promote positive results. During this training, participants explore the different stages of conflict, from its origin to its resolution, and learn to assess the dynamics of interpersonal and organisational relationships.
Cross-cutting
Negotiation
35 hours
Conflict: Methods of Resolution and Effective Negotiation
Negotiation
35 hours
Introduction
Objectives
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To get to know tools to manage one’s own emotions and those of others in conflict situations, whilst remaining calm and objective.
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To promote the collaboration between the parties in conflict and develop the skills to reach mutually beneficial agreements and solutions.
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To learn and apply a variety of methods y techniques conflict resolution, including negotiation, mediation and conciliation.
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Improving the communication skills, including active listening, empathy and assertive communication, to facilitate conflict resolution.
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To purchase a understanding in-depth analysis of the causes and manifestations of the conflict in various personal and professional situations.
Table of Contents
TEACHING UNIT 1. INTRODUCTION: CONFLICT AND ITS CAUSES
- What is a conflict?
- Types of conflict
- Causes of conflict: personal causes, causes arising from communication, and structural or environmental causes
- Diagnostic tools
- The course of a conflict
- Ways of dealing with conflict
TEACHING UNIT 2. PERSONAL SKILLS FOR DEALING WITH CONFLICTS
- Conflict resolution skills
- Personality traits inherent in the individual
- Communication skills: active listening, asking the right questions, non-verbal communication
- Interviews
- Persuasion and reasoning
TEACHING UNIT 3. COMMUNICATION STYLES
- Communication barriers
- Tools for improving communication
- Premises of communication
- Effective communication
TEACHING UNIT 4. SOCIAL SKILLS
- Assertiveness
- Decision-making
TEACHING UNIT 5. NEGOTIATION
- Uses of negotiation
- Points to bear in mind during negotiations
- Key aspects of negotiation
- When can we use negotiation?
- Types of negotiation
- Variables in the negotiation
- Key points in the negotiations
- Negotiation methods
- Negotiation styles
- Terms and conditions of the negotiation
- Negotiation tactics
- Pressing tactics
TEACHING UNIT 6. EFFECTIVE NEGOTIATION
- Improving efficiency
- Principled negotiation
- Factors on which it is based
TEACHING UNIT 7. CHARACTERISTICS OF AN EFFECTIVE NEGOTIATOR
- Contributing factors
- Guidelines for successful negotiation
- Negotiating with difficult people
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