Cross-cutting

Conflict: Methods of Resolution and Effective Negotiation

Negotiation

35 hours

Introduction

Training in «Conflict: Methods of Resolution and Effective Negotiation» is a programme designed to provide participants with the skills and knowledge needed to tackle and managing conflicts in such a way that effective in a variety of personal and professional contexts. This course focuses on equipping individuals to understand the nature of the conflicts, identify their causes underlying issues and apply problem-solving and negotiation strategies and techniques that promote positive results. During this training, participants explore the different stages of conflict, from its origin to its resolution, and learn to assess the dynamics of interpersonal and organisational relationships.

Objectives

To get to know tools to manage one’s own emotions and those of others in conflict situations, whilst remaining calm and objective.
To promote the collaboration between the parties in conflict and develop the skills to reach mutually beneficial agreements and solutions.
To learn and apply a variety of methods y techniques conflict resolution, including negotiation, mediation and conciliation.
Improving the communication skills, including active listening, empathy and assertive communication, to facilitate conflict resolution.
To purchase a understanding in-depth analysis of the causes and manifestations of the conflict in various personal and professional situations.

TEACHING UNIT 1. INTRODUCTION: CONFLICT AND ITS CAUSES

What is a conflict?
Types of conflict
Causes of conflict: personal causes, causes arising from communication, and structural or environmental causes
Diagnostic tools
The course of a conflict
Ways of dealing with conflict

TEACHING UNIT 2. PERSONAL SKILLS FOR DEALING WITH CONFLICTS

Conflict resolution skills
Personality traits inherent in the individual
Communication skills: active listening, asking the right questions, non-verbal communication
Interviews
Persuasion and reasoning

TEACHING UNIT 3. COMMUNICATION STYLES

Communication barriers
Tools for improving communication
Premises of communication
Effective communication

TEACHING UNIT 4. SOCIAL SKILLS

Assertiveness
Decision-making

TEACHING UNIT 5. NEGOTIATION

Uses of negotiation
Points to bear in mind during negotiations
Key aspects of negotiation
When can we use negotiation?
Types of negotiation
Variables in the negotiation
Key points in the negotiations
Negotiation methods
Negotiation styles
Terms and conditions of the negotiation
Negotiation tactics
Pressing tactics

TEACHING UNIT 6. EFFECTIVE NEGOTIATION

Improving efficiency
Principled negotiation
Factors on which it is based

TEACHING UNIT 7. CHARACTERISTICS OF AN EFFECTIVE NEGOTIATOR

Contributing factors
Guidelines for successful negotiation
Negotiating with difficult people

Your questions answered

Why choose Educa.Pro?

Educa.Pro enables organisations to centralise training management, personalise learning and gain clear insights into the impact of training programmes. Thanks to its AI-powered technology, organisations can optimise their learning strategies, enhance talent development and make data-driven decisions.

Can the courses be taken at your own pace?

Yes. Most of the courses on Educa.Pro are self-paced and on-demand, allowing users to progress at their own pace without missing out on progress tracking or assessments, which makes it easier to fit them around work or study commitments.

What levels of security and compliance does the platform offer?

Educa.Pro complies with security standards designed to protect user and organisational data. Furthermore, it supports the traceability of certifications, digital signatures and the management of assessments, thereby ensuring regulatory and legal compliance in both educational and corporate environments.

What support and guidance does Educa.Pro offer?

The Educa.Pro team offers comprehensive support throughout implementation, roll-out and adoption, ensuring that organisations get the most out of the platform and achieve measurable results from day one.