Effective communication is a skill essential in mediation, and training activities Effective Communication in Mediation Situations offers you the opportunity to develop skills key in this constantly growing field. In an environment where conflict resolution is becoming increasingly important, the demand for professionals trained in mediation is booming. This training course is designed to provide you with tools practical exercises that will enhance your ability to listen, negotiate and resolve disputes constructively. You will learn to manage emotions and engage in empathetic dialogue – essential skills in any mediation process. This training course will position you as a valuable professional in a growing sector.
Cross-cutting
Communication
15 mins
Effective Communication in Mediation Situations
Communication
15 mins
Introduction
Objectives
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Developing skills in active listening to improve understanding in mediation situations.
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Apply techniques for assertive communication to express your ideas effectively and respectfully.
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Identify and analyse emotions both their own and those of others, in order to facilitate the mediation process.
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To assess the impact of the non-verbal communication in the mediation process and its impact on the outcomes.
Table of Contents
VIDEO LESSON 1. Fundamentals and elements of communication
VIDEO LESSON 2. What factors facilitate communication?
VIDEO LESSON 3. Mediation as an effective system for resolving conflicts
VIDEO LESSON 4. The mediation process: tools for the mediator
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