Thanks to this training in An Introduction to Business Etiquette and Communication you’ll be able to get a first taste of the world of protocol and its importance within a organisation or company. At the various events in which an organisation takes part, it is important to know how to conduct oneself, and to do so, it is necessary to have a basic understanding of how to position oneself appropriately. Through this training, one can also acquire a range of skills that will enable us to communication from a more professional perspective, tailored to the context or the audience we are addressing. Finally, students will have the opportunity to study the business they run, or the one they work for, so that they can put forward ideas.
Cross-cutting
Communication
30 mins
An Introduction to Business Etiquette and Communication
Communication
30 mins
Introduction
Objectives
-
To gain a general understanding of what the the world of etiquette.
-
Finding out the best positions in a event.
-
To have the opportunity to discover communication skills.
-
To gain an understanding of brand communication.
-
Understand the actions to be carried out in the customer service.
Table of Contents
VIDEO LESSON 1. TYPES OF PROTOCOL
VIDEO LESSON 2. CHAIRMANSHIPS AND ORDER OF PRECEDENCE AT BUSINESS EVENTS
VIDEO LESSON 3. COMMUNICATION SKILLS AND COMPETENCIES
VIDEO LESSON 4. BRAND COMMUNICATION
VIDEO LESSON 5. THE POWER OF COMMUNICATION: KEY SKILLS FOR CUSTOMER SERVICE
More related courses
Cross-cutting
Cross-cutting
Cross-cutting
Your questions answered
Why choose Educa.Pro?
Educa.Pro enables organisations to centralise training management, personalise learning and gain clear insights into the impact of training programmes. Thanks to its AI-powered technology, organisations can optimise their learning strategies, enhance talent development and make data-driven decisions.
Can the courses be taken at your own pace?
Yes. Most of the courses on Educa.Pro are self-paced and on-demand, allowing users to progress at their own pace without missing out on progress tracking or assessments, which makes it easier to fit them around work or study commitments.
What levels of security and compliance does the platform offer?
Educa.Pro complies with security standards designed to protect user and organisational data. Furthermore, it supports the traceability of certifications, digital signatures and the management of assessments, thereby ensuring regulatory and legal compliance in both educational and corporate environments.
What support and guidance does Educa.Pro offer?
The Educa.Pro team offers comprehensive support throughout implementation, roll-out and adoption, ensuring that organisations get the most out of the platform and achieve measurable results from day one.