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Corporate

Lean Office

Business Administration and Management 50 hours

Introduction

This Lean Office Course will show you a methodology which stems from the Lean approach, originally developed by Toyota in manufacturing to eliminate waste and increase the efficiency and improve the quality. The application of Lean in an office or administrative environment, such as human resources, finance, customer service and others departments, is known as Lean Office. The aim of Lean Office is to eliminate activities and processes that do not add value, to improve productivity and to provide a higher-quality service or product to internal and external customers.

Objectives

  1. Learning how to apply the tools READ at the office.

  2. Finding out how to improve the efficiency of office processes and tasks to achieve faster results.

  3. To foster a culture of continuous improvement in which employees are constantly looking for ways to do things more efficiently and effectively.

Table of Contents

TEACHING UNIT 1. INTRODUCTION TO LEAN METHODOLOGY

  1. Origin of the methodology.
  2. Key concepts of the lean methodology.
  3. Principles of the lean methodology.
  4. Practical content.

TEACHING UNIT 2. LEAN OFFICE. HOW THE LEAN PHILOSOPHY BENEFITS THE ADMINISTRATIVE ENVIRONMENT.

  1. Benefits of the lean methodology in an administrative setting.
  2. Implementation of the lean system.
  3. Practical content.

TEACHING UNIT 3. THE 7 TYPES OF WASTE AND THE 5S.

  1. Prerequisites.
  2. The 7 biggest wasteful spending habits in the office.
  3. 5S programmes for tidiness and cleanliness.
  4. Practical content.

TEACHING UNIT 4. VALUE FOR THE CUSTOMER AND THE VALUE OF PEOPLE.

  1. Identify the value for your customer.
  2. The value of people.
  3. Practical content.

TEACHING UNIT 5. PROCESS STANDARDISATION AND VISUAL ORGANISATION OF THE OFFICE.

  1. Process standardisation.
  2. Visual organisation in the office.
  3. Practical content.

TEACHING UNIT 6. PROBLEM-SOLVING TECHNIQUES AND THE LEAN ACTION PLAN.

  1. Problem-solving techniques.
  2. Lean action plan.
  3. Practical content.

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