This ServiceNow course will provide you with specialist training in this field. Thanks to the use of technology, any company wishing to grow needs to implement digital services that boost productivity through the use of flexible working models. Managing IT services centrally will enable us to improve the company’s productivity, thereby enhancing profit margins and increasing its competitiveness in the market. Furthermore, every activity requires analysis and task planning to enable us to identify potential errors and resolve them as quickly as possible, or even to carry out a forward-looking analysis and ensure we are prepared. Through this course, you will learn about ServiceNow and all the possibilities it offers for IT service management.
Cross-cutting
AI Academy
10 a.m.
ServiceNow
AI Academy
10 a.m.
Introduction
Objectives
· To familiarise yourself with ServiceNow. · To familiarise yourself with the various roles within the system. · To familiarise yourself with the various services offered by the system. · To learn how to create flexible workflows.
Table of Contents
TEACHING UNIT 1. INCIDENT MANAGEMENT TEACHING UNIT 2. PROBLEM MANAGEMENT TEACHING UNIT 3. CHANGE MANAGEMENT TEACHING UNIT 4. OTHER APPLICATIONS TEACHING UNIT 5. SERVICE PORTAL DESIGNER
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