Leadership and Team Management Techniques

TEACHING UNIT 1. THE ROLE OF MANAGEMENT IN PERSPECTIVE.

1. The boss’s dual loyalty: The Organisation – the functional and the operational
2. Authority and responsibility Types of authority
3. Autocratic, laissez-faire and catalytic or interactive leadership styles
4. Some hypotheses about human behaviour: How we form these hypotheses and how they influence management style
5. The needs of individuals
6. The dimensions of the control unit

TEACHING UNIT 2. MOTIVATION: THE DRIVING FORCE BEHIND GROUP WORK.

1. The needs of the workers and the company
2. Team morale and the role of leadership
3. Status and roles: Motivation

TEACHING UNIT 3. SETTING OBJECTIVES.

1. Assumptions regarding goal-setting The management cycle
2. Aspirations, activities and objectives Terminology and concepts
3. Why management by objectives sometimes fails
4. Goal-oriented behaviour versus task-oriented behaviour. Achievement versus uncertainty. Risk versus safety
5. Criteria for evaluating the objectives
6. Guidelines for using objectives as a motivational factor

TEACHING UNIT 4. PERSONAL COMMUNICATION: A BASIC TOOL FOR MANAGERS.

1. Basic elements of the communication process
2. Requirements for effective communication
3. Dimensions of personal communication: context, audience and conditioning
4. The use and types of questions in effective communication
5. Leadership Behaviours in Communication
6. Non-directive behaviours
7. Active listening Barriers to listening

TEACHING UNIT 5. TIME MANAGEMENT AT WORK.

1. Key points for making effective use of the time available: working methods
2. The work agenda
3. Urgent and Important: Daily Plan

TEACHING UNIT 6. STAFF TRAINING AND DEVELOPMENT.

1. Training from a broader perspective: Leadership as a form of training
2. Learning as a change in behaviour
3. Psycho-paedagogical principles: Concepts versus memory
4. Learning and forgetting: Evaluation of training