One of the key skills possessed by a a good leader is the ability to manage teams. With this training initiative in Team Management Students will be able to acquire the knowledge, skills and attitudes necessary to set up and manage productive teams that perform to their full potential. Following their study, the students will explore key issues related to team management and will learn how to apply concepts and practical techniques to improve group dynamics and team performance. In short, it will prepare you for lead teams effectively, by promoting effective communication, problem-solving and teamwork.
Cross-cutting
Leadership
50 hours
Team Management
Leadership
50 hours
Introduction
Objectives
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Purchase knowledge, skills and attitudes required to set up and manage productive teams.
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Understanding the nature of the conflicts within organisations.
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Develop skills to resolve conflicts effectively as part of a team.
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Identify and apply types of feedback suitable for team management.
Table of Contents
TEACHING UNIT 1. THE MANAGER AND THEIR IMPORTANCE WITHIN THE TEAM.
- Roles of the team manager.
- Self-assessment on leadership.
- Case study. (Example: “The 12 Commandments of a Leader”)
- The skills required for team management.
- The role of the manager and the effectiveness of teams.
TEACHING UNIT 2. WHAT ARE WE TALKING ABOUT WHEN WE TALK ABOUT TEAMS?.
- Is this a team?
- Conditions that a team must meet in order to be regarded as such.
- Case study. (Example: The situation at SINCOTEC)
- -The Tuckman model of team development stages.
- Characteristics of each phase.
- How can a manager get the most out of their team?.
TEACHING UNIT 3. MORE THAN JUST A TEAM: A HIGH-PERFORMANCE TEAM.
- Is it normal for a defender to score a goal?
- Characteristics that define a high-performing team.
- The manager’s role in developing a holistic view.
- The manager’s role in fostering commitment.
- The manager’s role in managing the interchangeability of roles amongst EAR members.
TEACHING UNIT 4. SKILLS FOR EFFECTIVE COMMUNICATION.
- Activity: “rumour clinic”.
- The stages a message goes through.
- The benefits of effective communication.
- “Listening: more than just hearing”.
- “Elle Dynamics”
TEACHING UNIT 5. FEEDBACK: A FUNDAMENTAL TOOL IN TEAM MANAGEMENT.
- “The basketball coach”
- Types of feedback
- Identify the different types of feedback and recognise which is relevant to team management.
TEACHING UNIT 6. MONITORING AND COORDINATION MECHANISMS: MEETINGS.
- The concept of a meeting, types, objectives and stages, and the role of the manager.
- What do you think of this meeting?
- Benefits of meetings.
TEACHING UNIT 7. PROBLEM ANALYSIS AND SOLUTION: DIAGNOSIS AND CREATIVITY.
- Definition and analysis of a problem.
- “Cause-and-effect diagram”.
- “Creative, team-based search for solutions”.
- What should we do to find a solution to a problem?.
TEACHING UNIT 8. THE MANAGER AND CONFLICT RESOLUTION.
- Is conflict a good thing or a bad thing?
- Conflicts within organisations.
- Conflict of interest.
- Approaches to conflict resolution.
- The manager’s involvement in the conflict.
- Steps to be followed by the manager during a mediation process.
- Am I capable of resolving conflicts?
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