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Cross-cutting

Troubleshooting your computer

Leadership 8 pm

Introduction

 Problems and conflicts  as part of a team are inevitable in any organisation. These can arise at any level within the workplace. Organisations may choose to view the conflict as something negative and take action to eliminate it as soon as it arises, or, as a positive factor, using this to bring about changes that will benefit them. 

It is important to accept the conflict as a natural process of growth which influences the company’s culture and thus enables it to be viewed in a positive light. Conflict can be an asset to the company if it is managed properly.

Currently undertaking this course at Troubleshooting your computer you’ll learn the the knowledge and skills required to be able to to deal with any conflict or problem in the best possible way.

Objectives

  • To know identify problems y conflicts in the business world.

  • Learn how to dealing with conflicts and problems.

  • Troubleshooting effectively.

  • Apply negotiation techniques to resolve conflicts.

Table of Contents

TEACHING UNIT 1. SPOTTING PROBLEMS EARLY

  1. Conceptualisation of the conflict
  2. Why do conflicts arise?
  3. Types of conflict
  4. Elements that are always present in every conflict
  5. How important is the conflict?
  6. Conflict studies
  7. Can conflicts be prevented?

TEACHING UNIT 2. HOW TO RESPOND QUICKLY TO A CONFLICT

  1. What is a problem? What is a conflict?
  2. Conflicts of needs and interests in the task
  3. Conflicts: an opportunity or a risk?
  4. How and why conflicts arise
  5. Winners or losers

TEACHING UNIT 3. PROBLEM-SOLVING AND DECISION-MAKING

  1. Problem-solving skills
  2. Basic problem-solving techniques
  3. Decision analysis
  4. Decision-making: the decision-making process

TEACHING UNIT 4. NEGOTIATION AS A TOOL FOR CONFLICT RESOLUTION

  1. What does negotiation involve?
  2. Identify your negotiating style
  3. How do you negotiate?
  4. Stages of negotiation
  5. Key negotiation strategies
  6. Tactics for successful negotiation
  7. Practical matters

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