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Cross-cutting

Communicate with Assertiveness and Empathy

Communication 7 pm

Introduction

It is often the case that we face difficulties because of a incorrect interpretation what we want to convey or what others want to convey is not understood by the recipient, leading to challenges in the workplace.

This problem can be avoided developing emotional intelligence and designing communication strategies which enable the transmission of effective, empathetic and assertive messages. Skills you will acquire during the training course in Communicate assertively and with empathy. With this training you will acquire the skills and knowledge necessary for communicating effectively, listening actively, developing empathy and practising assertiveness in their personal and professional interactions.

Objectives

  • Understanding the main elements of the communication process and the factors that contribute to the effective communication.

  • Learning the tools for to promote active listening.

  • Understanding the difference between the assertive and empathetic communication and the importance of incorporating them into your communication.

Table of Contents

TEACHING UNIT 1. COMMUNICATE EFFECTIVELY

  1. The importance of communicating effectively
  2. Key elements of the communication process
  3. Levels of communication
  4. Factors that promote communication
  5. Factors that hinder communication

TEACHING UNIT 2. DO YOU KNOW HOW TO LISTEN?

  1. Receipt of the message in the communication process
  2. Active listening as a distinguishing feature
  3. Tools to enhance active listening
  4. Beyond words. Non-verbal communication

TEACHING UNIT 3. EMPATHY: THE CORNERSTONE OF RELATIONSHIPS

  1. The importance of developing communication skills
  2. What is empathy?
  3. Training and stages of empathy
  4. Effects and benefits of empathy
  5. Difficulties in developing an empathetic attitude

TEACHING UNIT 4. ASSERTIVENESS: STAND UP FOR YOUR INTERESTS WITHOUT CREATING CONFLICT

  1. Assertiveness
  2. Behavioural styles
  3. How can you practise assertiveness?

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