The communication skills are one of the keys to gaining entry into the profession, establishing oneself and progressing in one’s career. For both personal and professional relationships to be productive and respectful, we must know how to handle communication techniques and from verbal behaviours y non-verbal. Effective communication enriches us and helps us discover our ability to present ourselves in a different, brilliant and authentic way. For all these reasons, having good communication skills can lead to a significant improvement in relationships within the work teams. Through the training programme organised by How to Maintain Good Interpersonal Communication amongst Colleagues You will acquire the tools you need to develop your communication skills.
Cross-cutting
Communication
25 hours
How to Maintain Good Interpersonal Communication amongst Colleagues
Communication
25 hours
Introduction
Objectives
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Understanding the concept of communication and their elements and levels.
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Mastering the work as a team and what their main advantages are.
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Use tools y communication techniques through dialogue as a unifying force.
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Develop the active listening to promote effective interpersonal communication.
Table of Contents
TEACHING UNIT 1. COMMUNICATION
- Introduction
- Key elements of the communication process
- Levels of communication
- Factors that promote communication
- Factors that hinder communication
TEACHING UNIT 2. TEAMWORK
- The concept of teamwork
- The benefits of teamwork
- Personal and social skills and techniques required for teamwork
TEACHING UNIT 3. DIALOGUE AS A BONDING FORCE
- The communication process
- Features, functions and components of the dialogue
- Open dialogue: transactional and transformational dialogue
- Interference in the communication process
- How to foster good communication
TEACHING UNIT 4. ACTIVE LISTENING
- Receipt of the message in the communication process
- Active listening as a distinguishing feature
- Tools to enhance active listening
- Beyond words. Non-verbal communication
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