With this training All Ears you will be able to receive specialist training in this field. At present, active listening, assertiveness and empathy are basic concepts used in the business world that foster a good relationship between companies and individuals. Thanks to the online approach of this course, you’ll be able to tailor your learning to your needs, and take the rhythm whatever suits you best and carry out the assessments in a way that relaxed and stress-free. You will be able to acquire techniques and skills that will improve internal communication within the company. There is currently a great deal of information available on these topics, given their importance in all kinds of jobs, but with this course you’ll be able to access the information with the support of specialists in the field.
Cross-cutting
Communication
8 pm
All Ears
Communication
8 pm
Introduction
Objectives
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Understanding what the Active listening and how to improve it.
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To find out what the empathy and how to express it.
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Having the opportunity to learn the listening process.
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To acquire the skills to train the assertiveness.
Table of Contents
TEACHING UNIT 1. DO YOU KNOW HOW TO LISTEN?
- Receipt of the message in the communication process
- Active listening as a distinguishing feature
- How can we improve active listening?
- Beyond words. Non-verbal communication
TEACHING UNIT 2. LEARN TO LISTEN WITH YOUR WHOLE BEING
- Listening with your eyes
- Listening with your ears
- Listening with touch, with the skin
- Listening with pleasure
- Listening with your nose
TEACHING UNIT 3. EMPATHY AS A KEY ELEMENT OF LISTENING
- How does empathy develop?
- Barriers to empathy
- Strategies for developing empathy
- How can we show empathy?
TEACHING UNIT 4. HOW CAN WE DEVELOP ASSERTIVENESS?
- Assertive techniques
- Assertive rights
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