Communication skills are all the abilities that enable communication between people. In the business world, this is a matter of the utmost importance, as the effectiveness and success of the agreements or negotiations that one wishes to achieve with others. At first glance, this may seem natural, but it is not quite so simple. Some people develop communication skills naturally, but, like other skills, these can be to learn and practise. Training activities in Communication Skills in the Workplace will enable you to learn and develop the most important communication skills in the workplace in order to achieve better opportunities workplace situations and know how to communicate effectively, accurately and efficiently.
Cross-cutting
Communication
12 noon
Communication Skills in the Workplace
Communication
12 noon
Introduction
Objectives
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Identify the personal and social skills for effective communication.
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Define the types of communication: verbal and non-verbal.
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To understand the communication skills and competences required in the work environment.
Table of Contents
TEACHING UNIT 1. SKILLS FOR BEING A GOOD COMMUNICATOR
- Definition of personal and social skills
- Social skills of particular interest
TEACHING UNIT 2. THE POWER OF COMMUNICATION
- Verbal communication: dialogue
- Attitudes towards dialogue between people
- Key points for understanding spoken information
- Psychological issues relating to verbal communication
- What is non-verbal communication?
- Components of non-verbal communication
- Body language
TEACHING UNIT 3. HOW TO GIVE AND RECEIVE FEEDBACK
- Conversational skills
- Listening
- The reformulation
- Unconditional acceptance
- The art of personalisation
- The confrontation
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