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Introduction to ISO 9001 Quality Management Systems

Quality 3 pm

Introduction

Introduction to ISO 9001 Quality Management Systems provides you with the essential knowledge of quality management in a business context. Throughout the course, you will explore the key concepts and the benefits of implementing quality management systems within organisations, based on the ISO 9001 standard.

Participants will learn about the quality principles applicable to businesses, the requirements of the standards and the evaluation of actions. In addition, the course will cover the key fundamental aspects and the basic structure of the quality management standard most widely used worldwide, the ISO 9001. 

Objectives

  • Understanding the basic concepts on quality management and its importance in the business world.

  • Understanding the principles of the quality applicable provisions and the relevant requirements of the standard.

  • Learning how to assess the impact in the quality of business activities.

  • Understanding the principles of the efficiency and the measures to optimise production.

  • To familiarise yourself with the basic concepts of quality management.

  • To develop a strong awareness of quality within the company.

Table of Contents

TEACHING UNIT 1. FUNDAMENTALS OF THE CONCEPT OF QUALITY
1. An introduction to the concept of quality
2. Definitions of quality
3. The role of quality in organisations
4. Quality costs
5. Benefits of a quality management system
TEACHING UNIT 2. KEY PRINCIPLES OF A QUALITY MANAGEMENT SYSTEM
1. Introduction to the Seven Fundamental Principles of the Quality Management System
2. Customer focus
3. Leadership
4. Staff commitment
5. Process-based approach
6. Continuous Improvement
7. Evidence-Based Decision-Making
8. Relationship Management
TEACHING UNIT 3. QUALITY MANAGEMENT SYSTEM. INTRODUCTION TO ISO 9001:2015
1. The ISO 9000 and 9001 standards
2. The High-Level Structure
3. Key factors in the development of ISO 9001:2015

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