Thanks to this training in An Introduction to Business Etiquette and Communication you’ll be able to get a first taste of the world of protocol and its importance within a organisation or company. At the various events in which an organisation takes part, it is important to know how to conduct oneself, and to do so, it is necessary to have a basic understanding of how to position oneself appropriately. Through this training, one can also acquire a range of skills that will enable us to communication from a more professional perspective, tailored to the context or the audience we are addressing. Finally, students will have the opportunity to study the business they run, or the one they work for, so that they can put forward ideas.
Cross-cutting
Communication
30 mins
An Introduction to Business Etiquette and Communication
Communication
30 mins
Introduction
Objectives
-
To gain a general understanding of what the the world of etiquette.
-
Finding out the best positions in a event.
-
To have the opportunity to discover communication skills.
-
To gain an understanding of brand communication.
-
Understand the actions to be carried out in the customer service.
Table of Contents
VIDEO LESSON 1. TYPES OF PROTOCOL
VIDEO LESSON 2. CHAIRMANSHIPS AND ORDER OF PRECEDENCE AT BUSINESS EVENTS
VIDEO LESSON 3. COMMUNICATION SKILLS AND COMPETENCIES
VIDEO LESSON 4. BRAND COMMUNICATION
VIDEO LESSON 5. THE POWER OF COMMUNICATION: KEY SKILLS FOR CUSTOMER SERVICE
More related courses
Cross-cutting
Cross-cutting
Cross-cutting