The management skills or «directives» are a set of skills y knowledge that a person possesses to carry out leadership and coordination activities in the role of manager or leader of a group of work u organisation. It is therefore important to understand and acquire these skills in order to take actions that help achieve business objectives, as well as to maintain an ideal working environment for teamwork. Through training in Management Skills You will learn how to improve your communication skills, what the key factors are that enable a leader to lead and manage a team effectively, as well as other qualities required to carry out their role.
Cross-cutting
Leadership
50 mins
Management Skills
Leadership
50 mins
Introduction
Objectives
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To find out what the skills the qualities required of a manager.
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Improving the quality y effectiveness in spoken communication.
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To develop skills for dealing with sensitive situations with sensitivity.
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To promote effective communication in multidisciplinary teams.
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Implement strategies that help boost motivation at work.
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Learn strategies for dealing with situations where crisis.
Table of Contents
VIDEO LESSON 1. LEADERSHIP SKILLS
VIDEO LESSON 2. COMMUNICATION SKILLS
VIDEO LESSON 3. SKILLS REQUIRED FOR COMMUNICATING BAD NEWS
VIDEO LESSON 4. NON-VERBAL COMMUNICATION
VIDEO LESSON 5. THE BENEFITS OF COMMUNICATION IN TEAMWORK
VIDEO LESSON 6. KEY POINTS FOR EFFECTIVE NEGOTIATION
VIDEO LESSON 7. NEGOTIATION IN CONFLICTS
VIDEO LESSON 8. HOW TO HANDLE DIFFICULT CONVERSATIONS: STRATEGIES FOR RESOLVING CONFLICTS
VIDEO LESSON 9. HOW TO COPE WITH STRESS AND ANXIETY AT WORK
VIDEO LESSON 10. THE IMPORTANCE OF MOTIVATION IN THE WORKPLACE
VIDEO LESSON 11. THEORIES OF MOTIVATION IN THE WORKPLACE
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