In an increasingly competitive business world, adapting to change is essential. The The course on implementing the new EFQM 2020 transformation model provides you with the tools you need to successfully lead organisational transformation. In a landscape characterised by VUCA environments and megatrends, it is crucial to understand how to manage these changes and develop effective strategies. You will learn how to define your organisation’s purpose, manage stakeholder relationships and foster a culture based on values and innovation. Through a comprehensive approach, you will be able to to improve the customer experience and develop internal talent, thereby ensuring sustainability and operational performance. Transformation is not just a challenge, but an opportunity to position your organisation at the forefront of the market. This online course will allow you to gain knowledge from anywhere, ensuring flexibility and adaptability to your needs.
Implementation of the new EFQM 2020 transformation model
Quality
40 hours
Introduction
Objectives
- Understanding the new EFQM 2020 model and its application in VUCA environments.
- Analyse the REDER framework to drive organisational transformation.
- Define the mission and purpose of organisations undergoing transformation.
- Develop strategies based on stakeholder management.
- To foster innovation and change within the organisational culture.
- Optimise the customer experience and the development of human talent.
- Assess strategic and operational performance following the transformation.
Table of Contents
TEACHING UNIT 1. A NEW MODEL OF TRANSFORMATION
Why a new model?
VUCA environments and megatrends
Environmental management
The new REDER approach
The new EFQM 2020 model
TEACHING UNIT 2. THE ROLE OF ORGANISATIONS IN TRANSFORMATION
On the purpose of organisations
Defining and managing stakeholder relations
Strategy development
Leading the organisation and fostering a values-based culture
Innovation and change
TEACHING UNIT 3. HOW TO DEAL WITH TRANSFORMATION
Customer value and experience
Talent development and employee experience
Transparency and engagement in relations with investors and regulators
Corporate social responsibility
Value chain design
TEACHING UNIT 4. RESULTS OF THE TRANSFORMATION.
Managing the transformation
Technology and information systems
Stakeholder perceptions
Strategic and operational performance
The process of assessing the extent of transformation
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