The course Management under the EFQM model. Framework, REDER and implementation It is a unique opportunity to delve into the fascinating world of business excellence. With the EFQM model at its core, you will learn how to integrate values, criteria and the REDER methodology to improve management in any organisation. Currently, the demand for skilled professionals The demand for expertise in efficient management and operational strategies is on the rise, making this course a valuable investment in your professional future. Throughout the course, you will acquire essential leadership skills, resource management, technology and people – all of which are essential for optimising processes and evaluating results effectively. This online course offers you the flexibility to learn at your own pace, allowing you to apply what you have learnt to real-life case studies, thereby consolidating your knowledge and preparing you to tackle the challenges of the contemporary business environment.
Management under the EFQM model. Framework, REDER and implementation
Quality
40 hours
Introduction
Objectives
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Understanding the EFQM model and its application in the organisation’s continuous improvement.
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Analysing the figures and the key criteria of the EFQM model for the effective management.
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Interpreting the REDER system and its significance in organisational evaluation.
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Identify strategies for effective leadership within the context of the EFQM model.
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To assess the use of resources and technology to to optimise organisational processes.
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Developing skills for the evaluation of results and the improvement of processes.
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Apply knowledge of the EFQM model to real-life organisational management situations.
Table of Contents
TEACHING UNIT 1. INTRODUCTION. THE EFQM MODEL, VALUES, CRITERIA AND THE REDER SYSTEMATIC APPROACH
1. Introduction to the EFQM model
2. The fundamental concepts of excellence
3. The key criteria
4. The outcome criteria
5. The REDER logic
TEACHING UNIT 2. LEADERSHIP AND OPERATIONAL STRATEGY
1. Leadership in excellence management
2. Defining and managing stakeholder relationships
3. Concept: Input sources for strategy management
4. Strategy development
5. Sustainable financial management
TEACHING UNIT 3. RESOURCES, TECHNOLOGY AND PEOPLE
1. People management
2. Talent and people in an environment of excellence
3. Sustainable resource management (procurement, partnerships, buildings)
4. Technology management
5. Information and knowledge management
TEACHING UNIT 4. PROCESSES AND EVALUATION OF RESULTS
1. Process-based management
2. Process and product innovation
3. Customer-related processes
4. How should the EFQM model criteria be assessed?
5. The certification process. Self-assessment and obtaining the seal of excellence