Mediation has become a key tool in the peaceful resolution of conflicts, particularly in a social context where confrontation and polarisation are becoming increasingly evident. Training in Introduction to Mediation: Tools for the Peaceful Resolution of Conflicts offers you the chance to purchase key skills to become an effective mediator. You will learn about the skills a mediator needs, the techniques that encourage participation, and the responsibility inherent in this role. This field is booming, with growing demand for mediators in sectors such as education, business and the community. Taking part in this training will enable you to help create conflict-free environments.
Cross-cutting
Communication
20 mins
Introduction to Mediation: Tools for the Peaceful Resolution of Conflicts
Communication
20 mins
Introduction
Objectives
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Understanding the mediation as an effective system for resolving conflicts in a variety of situations.
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Identify the professional skills required to practise as a mediator in a variety of contexts.
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Apply techniques that encourage active participation of the mediator in the conflict resolution process.
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To recognise the ethical responsibility y professional the role assumed by a mediator during the mediation process.
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Assess the terms and conditions y requirements necessary to practise mediation effectively and responsibly.
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Describe the key steps of the mediation process and its application in day-to-day practice.
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Develop skills to facilitate communication and understanding between the parties in conflict.
Table of Contents
VIDEO LESSON 1. THE MEDIATOR’S RESPONSIBILITIES
VIDEO LESSON 2. THE STEPS TO FOLLOW IN THE MEDIATION PROCESS
VIDEO LESSON 3. CONDITIONS AND REQUIREMENTS FOR PRACTISING AS A MEDIATOR
VIDEO LESSON 4. TECHNIQUES IN WHICH THE MEDIATOR PLAYS A PRIMARY ROLE
VIDEO LESSON 5. TYPES OF PROFESSIONAL SKILLS FOR MEDIATORS
VIDEO LESSON 6. MEDIATION AS AN EFFECTIVE SYSTEM FOR CONFLICT RESOLUTION
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